**Operations Director** **Category:** Leadership and Management Roles **Main location:** United States, Arizona, Tucson **Position ID:** J0924-1619 **Employment Type:** Full Time **Position Description:** Are you a dynamic and experienced leader with a proven track record in managing complex programs encompassing public facing business process outsourcing services? Are you ready to take on a pivotal role in driving operational excellence and delivering exceptional service to our client, the US Department of State (DOS) in printing and producing over 12 million Passport Books and Travel Cards a year? Do you have a flair for profit and loss management with the ability to grow your line of business through highly successful program delivery and customer relationships? If so, we have an exciting opportunity for you to support one of our major programs and make a significant impact on our organization's success. This position is located in Tucson, AZ. **Your future duties and responsibilities:** Organizes, directs, and coordinates planning and production of all contract support activities for the Book Print Facility (BPF) and ensures the flow of operations between both 1st and 2nd shifts and over 200 contractor-staffed positions. Provides daily feedback on workflow and future projections to the senior Government personnel at the Facility. Supports DoS in ongoing studies and evaluations. Must demonstrate excellent communications skills with all levels of management and interfaces with Government Personnel including the COR, other senior Government personnel at the Facility, and Contracting Officer. Implements the Management Plan and Corporate Quality Control policies to effectively direct contract support activities to ensure satisfactory conformance with contract provisions and performance metrics. Assigns, schedules, and reviews work of supervisory staff. Interprets policies, purposes, and goals of the organization for subordinates. Monitors contractual expenditures and ensures that established budgets are not exceeded. Develops and maintains succinct reporting methodology to ensure the COR, other senior Government personnel at the Facility, Contracting Officer, and CA/PPT headquarters are informed of contractual performance. Must be capable of negotiating and making binding decisions for company **Required qualifications to be successful in this role:** Ability to obtain and maintain a Secret clearance Minimum of fifteen (15) years of progressive management experience in a tangible goods production environment •Minimum of ten (10) years of management/supervisory experience at a company or facility of the size and scope similar to the Book Personalization Facility- 200+ employees Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use Excellent verbal and written communication skills Excellent interpersonal skills At a minimum, intermediate functionality in MS Office applications, including MS Excel and MS Word Must be available to work overtime as needed to meet client demands Ability to lift and carry 35 pounds without assistance, stand for long periods of time, visually verify information and hear without assistance Desired qualifications/non-essential skills required: Advanced Degree. • Experience in managing a seasonal/temporary work force. • Four (4) years experience in an automated environment. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $77,200.00 - $190,100.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs Due to the nature of this government contract, US Citizenship is required. \#CGIFederalJob \#LI-LS1 \#PassportUS **Skills:** + Lean Sig Sixma yellow belt + PMI Project Management Prof + Strategic Thinking **What you can expect from us:** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.** We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.