**Champions Do More** As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. **Responsibilities** **Successful Candidates must possess/meet the following:** + Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability. + Leadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources. + Strategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence. **ESSENTIAL FUNCTIONS:** Responsible for the overall leadership and management of assigned territory/market. + Achieve or exceed company targets and standards for performance and growth. + Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry. + Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily. + Recruit, manage, and develop employees for future growth within our organization. + Measures quality standards by performing in-process and final quality checks. + Facilitates and nurtures relationships with insurance accounts, agents, and customers. + Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals. + Ensure that the shop is maintained correctly and organized. + Create and develop new/future leaders. **Qualifications** + Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers + 10+ years of operations experience + 5+ years of people management experience required + Driven personality, eager to grow, and able to work well under pressure + Experience using CCC One + Strong problem-solving skills **Benefits** The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: + Medical Insurance + Dental Insurance + Vision Insurance + Group Life Insurance + Disability Insurance + 401k Retirement Plan with match + Referral Bonus (“Crash From Crash”) + 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. In addition to the compensation range listed, this role may also be eligible for performance-based bonuses. Submit a Referral **Posted Min Pay Rate** _USD $140,000.00/Yr._ **Posted Max Pay Rate** _USD $200,000.00/Yr._ **ID** _2025-12403_ **Category** _Operations Management_ **Position Type** _Regular Full-Time_ **Location : Postal Code** _15223_ **_Location : Address_** _737 Butler Street_ **Remote** _No_ **Prioritization** _Tier 1 – Priority_