Responsibilities:

Data validation via website and phone Provide documentation for data and processes performed convey / communicate information by statement or suggestionDirectly impacts the business through responsibility for quality of services provided by self or others.Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing an excellent customer experience. Adherence to corporate policy regarding authentication, date security and record retention.Navigate multiple systems and internal tools to research and documentation.Research any client issues and escalate to Supervisor if a larger issue is identified.Instill confidence in customers through problem solving skills and strong customer service delivery.Keep records of customer interactions and transactions, recoding details or inquiries, complaints and comments, as well as actions taken for reporting purposes.

Qualifications:
• Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.

•  Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat
• Excellent English written and verbal communication skills
• Attention to detail is a must; ability to perform repetitive actions daily without affecting 
attention to detail, ability to make judgment calls based on pre-set criteria and experience

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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