Job Description: 

The Wholesale KYC Operation (WKO) team is a global team with locations in major locations such as New York, Delaware, London, Bournemouth, Hong Kong, Singapore and China. The team owns the end to end onboarding and periodic record renewals process which involves working closely with internal stakeholders to serve as a single point. The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on boarding/record renewal. WKO plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and existing relationships. This team is responsible for the enforcement of controls associated with Know Your Client (KYC) and Anti Money Laundering (AML) regulatory requirements.  

The role will consolidate the KYC profile and will ensure that all KYC and AML policies are adhered to and will be responsible for conducting reviews of client’s documentation stored in internal repositories and publicly available information, initiating the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business.  

The successful candidate will be responsible for managing the end to end onboarding process, delivering a high level of client service and relationship management. 
 
The chosen individual will be the single point of contact for the Client during their onboarding and renewals process.  They will effectively manage internal stakeholders, prioritize the pipeline through to completion, and facilitate operational performance reviews and metrics to continue to improve the client’s experience with JPM.
 

Responsibilities:

• Manage the client on-boarding and renewal process

• Identifies and communicates outstanding requirements or potential issues in a timely manner. 

• Review and validate documents supporting evidence to the KYC record in the system.

• Liaises with Quality Assurance and Compliance during the Onboarding process.

• Provide guidance and oversight to Onboarding team with respect to policies, priorities and procedures

• Liaise with team leads within country and region to facilitate knowledge sharing

• Identify and execute process improvements and provide support on key process and technology initiatives

Key Skills

• Strong AML / KYC experience, with some knowledge of China regulatory requirements. 

• Knowledge of financial industry with expertise in multiple lines of business and client types preferred

• Strong verbal and written communication skills in English and Chinese.

• Ability to directly address conflicts and escalate issues where appropriate and communicate effectively with all levels of management.

• Strong sense of accountability and ownership over end to end client on-boarding process.

• Detail-oriented with strong controls mindset and time management skills 

• Self-motivated, ability to multitask and work effectively under pressure and stress.

Qualifications

• B.A. Degree or equivalent

• Minimum 2-5 years’ experience in financial services operations or compliance, Investment Banking, client service, and audit.