Responsibilities Position Summary Hudson Yards is currently seeking a Temporary Lead Ambassador who will be responsible for leading frontline operations. Reporting directly to the Operations Supervisor, the Lead Ambassador will coordinate the frontline team in the execution of daily operations, monitor the daily operations of the ticketing platform, and help achieve the customer service goals of Hudson Yards Experiences. The Lead Ambassador will be part of the core team that is responsible for the guest experience and will lead a fully cross-trained team in all Hudson Yards Experiences’ operational areas of admissions, front of house, and customer service. The ideal candidate has experience leading large frontline teams, using ticketing systems, front-of-house operations, and customer service in an attraction or performing arts environment. They have leadership experience, a demonstrated enthusiasm for Related, Hudson Yards’ mission to continually create best-in-class products, deliver a renowned customer service experience and can work collaboratively with colleagues across a quickly growing organization. Responsibilities Responsible for opening and closing procedures as well the effective execution of standard operating procedures throughout the day Serves as on-duty point-person for employees, supervisors, managers, and external partners on the operational status of each experience Assists with on-the-job training of employees Ensures desired experience is being fostered through individual and team customer interactions Creates an outstanding experience bringing Hudson Yards to life through experiential attractions Has a passion for delivering exceptional service every day and inspires by example Creates an inspiring working environment through effective leadership, collaboration and coordination Completes projects as assigned by Managerial and Executive teams WHY YOU’LL LOVE IT HERE Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources, such as counseling, are available to our team members. Fertility benefits – such as surrogacy, adoption assistance and more! Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world! Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more! COMPENSATION $27 / hourly Qualifications Experience, Qualifications and Skills One year of ticketing and/or customer service experience, former supervisory experience a plus but not required Expertise in customer service with a friendly and warm demeanor towards both colleagues and guests Experience using a ticketing system Strong leadership skills Exemplary verbal and written communication skills Resilient and able to handle high-pressure situations without losing focus Physical ability to stand and climb stairs for the duration of the shift and lift up to 50 lbs Flexible availability including nights, weekends, and holidays Willingness to work outdoors in all weather conditions Overview Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi and London, and boasts a team of approximately 4,000 professionals. With over $60 billion in assets owned or under development including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side, The Grand and Related Santa Clara in California and The 78 in Chicago. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World. For more information about Related, please visit www.related.com. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.