Purpose of the Job

As an Operations Leader at Aramex Logistics, you will Manage and control Aramex Warehousing Operations in terms of planning and proper implantation of all Aramex operational productions and quality of service standards to ensure satisfactory service is provided to customers.

Job Description

• Develop strong customer relationships to ensure high levels of service/satisfaction.

• Implement the map designed for each customer‘s operation to meet the customer requirements and Aramex standard.

• Attends customer’s meeting as required

• Ensure meeting customer’s SLA’s for all customers.

• Analyze all customer requests impacting both cost and operational workflow.

• Set KPI’s and conduct annual review for direct reports

• Ensure training warehouse staff on customized logistics procedure and requirements for new customers and any change in procedure.

• Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.

• Monitor and control the warehouse team at all levels.

• Makes sure the warehouse performance is up to standard.

• Maintain IRA (inventory record accuracy) as per standard.

• Adhere to company HSSE, compliance and sustainability corporate policies/processes

• Acts on all assigned outcomes of the quality audits.

• Makes sure WMS is updated on time and accurately and as per the procedures.

• Responsible for maintaining stock accuracy and integrity levels.

• Continuously reviews operations for opportunities of improvement and initiates needed actions.

• Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues.

• Makes sure the warehouse operations run at optimal cost.

• Optimize the workflow process to minimize (any) extra cost.

• Controls indirect expenses including overtime and consumables.

• Helps the Supply Chain / logistics operations manager and team in projects costing and resource planning.

Job Responsibilities - Experience and Education Bachelor Degree (Industrial Engineering is preferred) English Language Proficiency MS office, Applications (Word, Excel, Power Point & Outlook) 3-4 years of experience in Operations management in logistics, warehousing and fulfillment operations  Good communication and proactive to get the job done timely and accurately; Strong Analytical skills   Team player and able to manage priority under stress and deadline Ability to work independently with minimum supervision

Work Location: 6th of October Industrial Zone

Leadership Behaviors Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkills Interpersonal SkillsCustomer FocusCommunication SkillsAttention To DetailsProblem SolvingLeadership SkillsTeamworkTime Management