Operations Leader – Iberia/France & Morrocco A member of the subregional Executive and the EMEA Operations Leadership Team with responsibility for Aon Business Services Operations within the subregion. Work with the EMEA COO, Subregional CEO and subregional leadership team to develop and implement the strategy Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Operate as a member of the Subregional leadership team. Member of the subregional Executive and the EMEA Operations Leadership Team with responsibility for Aon Business Services Operations within the subregion. Work with the EMEA COO, Subregional CEO and subregional leadership team to develop and implement the strategy. Partner with Business Unit Leaders and Leadership Team to develop and deliver an effective target operating model which supports growth, efficiency and promotes innovation, in addition to driving improvements in the current operations. Strong communicator, with experience of developing business strategy and adept at providing creative solutions, overcoming difficult challenges and delivering efficient, risk considered, cost effective customer focused operations. Support growth in revenue and profit ensuring delivery of short-term financial results and long-term financial goals. Collaborative people leader who creates followership and drives success through a target orientated, high performance and diverse team. Lead the development of the operations strategy Develop and drive a multi-year operational strategy (including technology, operations, D&A and Real Estate) that supports the overall business objectives, including achieving growth, margin, market share, KPI quality, colleague engagement and client experience targets. Design, own and deliver the global and regional operating model across all elements of Client Service Delivery, including processes, Platforms, embedding risk and compliance and Procurement processes. Partner with client, business and solution line leadership to support the client growth agenda enabling product delivery, pricing strategies through thorough client segmentation. Work closely with the Subregional and country leadership to ensure costs and investments are tightly run, driving operating income in line with plan. Support the development of M&A strategy with subregion CEO, subregion CCO and subregion CFO. Lead change management and transformation across the subregion Lead change management, transformation and the execution of critical initiatives to deliver business results. Develop and be responsible for the organizational change agenda on behalf of the subregion. Work with the subregion CFO to lead investment priorities. Partner with subregion Leadership Team to develop the merger, divestments and acquisition agenda and lead operational integration activities. Champion innovation across the subregion. Operate as the leader of the Aon Business Services organization in the subregion Be an active member of the EMEA Aon Business Services leadership team, shaping initiatives that have an impact on the subregion. Champion the creation and development of a unified Aon Business Services organization, including the build and use of a subregion Client Services Hub, unifying operational activity across subregion business, EMEA and globally. Partner with Aon Business Services leaders and teams to fully demonstrate global teams (Operations, Technology, Procurement, Security and D&A) within the subregion. Create an effective governance model to enable Aon Business Services leaders to be able to operate across the subregion. Partner with the ABS team and people organisation to develop career growth strategies for Operations colleagues through trainings, skills upgrades and career development plans. Ensure that the subregion’s ABS Services team is diverse and ensure that teams operate in a unified way with an inclusive culture. Ensure the measurement and delivery of performance metrics in the subregion. Own and run operational, client service delivery and technology costs (direct and allocated) within the subregion P&L. In conjunction with GSM, maintain relationship with third party providers, resolving issues and drive more effective performance where needed. Ensure effective and compliant operating practice across the subregion Work with Leadership Team to ensure that effective processes are embedded across the subregion to ensure risk is handled, an effective control environment is in place and the subregion remains aligned with all regulations and corporate policies. Work with subregion and global functional leaders to ensure effective processes are in place. Act as the key interface between global functions and the subregion Ensure that Enterprise Risk Management practices are embedded in the subregion. Work with the Aon Internal Audit to understand potential risks within operating practices and ensure audit findings are closed quickly and effectively. Ensure that effective operational resilience, business continuity and disaster recovery planning is in place. Skills and experience that will lead to success Stakeholder management, interpersonal skills, and relationship building skills are required for the successful execution of this role Validated experience in a combination of finance, operations and program management roles working in a matrixed, global organization Experience running and driving sophisticated projects to completion Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals Consistent record to adapt to new environments and lead and inspire change Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals Strong work ethic, tenacious, solutions-focused problem solver Strong social skills, written and verbal, ability to communicate complex ideas simplistically Candour to give honest assessments and valuable advice and counsel as well as maintain confidentiality Validated leadership skills with demonstrated integrity, ability to be successfully deliver in a highly matrixed organisation and customer management abilities. Excellent analytical, numerical and information gathering skills. Figures out pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner. Motivation, coaching and development of staff and evidence of proactive management of performance issues. Good understanding of the industries Aon operates within; evidence of applying industry standard methodology or solutions to reduce risk or improve customer service. A track record of operating successfully in a regulated environment with risk management, legal and compliance issues. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to handle your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement. #linkedintag 2548267