Description AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are hiring an Operations Manager focused on managing both people and processes. Key job responsibilities People management: - Manage operations on a day-to-day basis of 3-5 Team Managers who will manage 25 people each - Carry out supervisory responsibilities in accordance with policies and procedures; responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees, and engaging in effective conflict resolution. - Assist in developing and implementing training programs to improve the quality and productivity of the team. - Communicate policies to team members and follow up to ensure compliance and consistency, taking corrective action as necessary and documenting the issue and actions taken. - Own and drive performance metrics with the team. - Manage relationships with agencies and onsite HR to find qualified candidates under strict deadlines. Project management: - Adapt quickly to changing specifications and workflows. - Track metrics around quality and productivity. - Drive process improvements to enhance the operational efficiency of the team. - Understand and effectively utilize resources provided by internal systems, departments, policies, and procedures. - Develop, analyze, and improve new strategies and procedures. - Develop and achieve performance goals and objectives to achieve results. - Experience leading direct reports, including development and performance management A day in the life The Operations Manager will directly manage Team Managers who in turn manage Data Associates. This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables. You will also be responsible for working with third-party agencies and human resources to recruit team members, onboard new hires, and coordinate team training on workflows. The ideal candidate thrives on problem solving and has a passion for data, efficiency, and accuracy. About the team We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. ADS’ mission is to provide high-quality labelled data for machine learning (ML) technologies. Basic Qualifications - Bachelor's degree, or equivalent - Previous relevant experience managing teams of 50- Experience in understanding performance metrics and developing them - Experience working in cross-functional environment and responsible for driving organizational change using relevant data and business rationale - Working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook - Highly proficient in both spoken and written English (CEFR C1) Preferred Qualifications - Master’s Degree - Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues - Excellent communication, strong organizational skills and very detail-oriented - Leadership experience in coaching and performance management - Experience in managing process and operational escalations - Lean Six Sigma knowledge or certification - Experience to work with fast paced operations - Highly proficient in both spoken and written Dutch (CEFR C1) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.