Operations Manager , AMZL
Amazon.com
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who
thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are
the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our
network and reaches our customers on time, every time.
This isn’t just an operations role—it’s an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics
operations, driving process improvements, ensuring safety and compliance, and leading teams to meet
Amazon’s customer promise.
As an OM, you’ll be directly responsible for supervising a team of Shift Managers and their direct reports
meanwhile, you will report to the Site Lead of your Delivery Station.
Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery
service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to
improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports
including hours booking and staff holiday management.
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve
the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately,
and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly
and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution
businesses. We utilize creative thinking and continuous improvement initiatives to get millions of
physical products into the hands of our customers. Our goal is to make our customers’ delivery
experience as smooth as possible while focusing on continuous improvement.
There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products
for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and
timely delivery of packages to our customers
thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are
the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our
network and reaches our customers on time, every time.
This isn’t just an operations role—it’s an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics
operations, driving process improvements, ensuring safety and compliance, and leading teams to meet
Amazon’s customer promise.
As an OM, you’ll be directly responsible for supervising a team of Shift Managers and their direct reports
meanwhile, you will report to the Site Lead of your Delivery Station.
Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery
service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to
improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports
including hours booking and staff holiday management.
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve
the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately,
and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly
and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution
businesses. We utilize creative thinking and continuous improvement initiatives to get millions of
physical products into the hands of our customers. Our goal is to make our customers’ delivery
experience as smooth as possible while focusing on continuous improvement.
There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products
for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and
timely delivery of packages to our customers
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