**What you'll bring to the team** Step into a world of adventure, where the wonders of the ocean meet the charm of the English countryside! At SEA LIFE Blackpool, you’ll dive deep into an underwater realm filled with glistening scales, colourful creatures and over 2,500 fascinating marine residents. Meanwhile, at The Gruffalo & Friends Clubhouse you'll burst through the pages of favourite stories into a magical place of imagination, discovery and play. Now, we’re looking for a passionate and driven Operations Manager to ensure the smooth and successful running of both of these amazing attractions! **What You’ll Do:** + Take the lead as the key Duty Manager, overseeing day-to-day operations across both attractions. + Ensure an outstanding guest experience, meeting KPIs and delivering magical moments. + Maintain top-tier presentation standards, keeping everything looking as vibrant as Peter’s blue jacket! + Manage financial controls, including audits and cash handling. + Inspire and develop a team of Supervisors and Duty Managers, fostering a culture of excellence. + Collaborate with the General Manager on business strategy and local partnerships to elevate both attractions. This is a full time, permanent position, offering an exciting opportunity to step into a leadership role in a fast-paced, fun-filled environment. If you're looking for a role that combines operational excellence with hands-on leadership, this could be the perfect fit! **Qualifications & Experience** + A natural leader with a background in operations or attraction management. + A guest-first mindset, ensuring every visit is as magical as the last. + Problem-solving pro, thriving in a fast-paced, ever-changing environment. + A keen eye for business growth, from cost control to revenue maximization. + Experience in health & safety compliance, ensuring a safe and seamless experience for all. **Benefits** + 25% discount in our retail shops and restaurants + 40% off LEGO online + Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year + Discounted rates at Merlin hotels all over the world + Employee pricing up to 55% off cinema tickets **_If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at_** **_gatewayuk.recruitment@merlinentertainments.biz_** **_and one of the team will get back to you as soon as possible._** **Pay Range** GBP £33,126.00/Yr. Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/9167/operations-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Lancashire-BLACKPOOL_ **Job Locations** _UK-Lancashire-BLACKPOOL | UK-Lancashire-BLACKPOOL_ **ID** _2025-9167_ **Employment Type** _Full-Time_ **Offer/Contract Type** _No End Date_ **Location Name** _SEA LIFE Blackpool_