Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. 

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. 

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

The Role: 

 

Our client is one of the world’s most recognized brands, a global technology company who consistently delivers innovation combined with beautiful design. The Operations Manager is responsible for bringing operational excellence to the newly formed Hub. 

The Operations Manager will support Hogarth Senior Leadership to deliver world-class marketing communications through knowledge, strategy, and exceptional planning. 

They will be a Master of Communication and logistics with both a forensic eye for detail and an understanding of the bigger picture. They will be an expert facilitator representing Operations in all aspects, from reporting and insights to process mapping and planning. They will encourage teamwork, cooperation, and productivity, supporting all functions of the business to work seamlessly together. They will provide impeccable professional delivery in their role and build strong relationships whilst strategizing process improvements. 

The ideal candidate must be an operations professional, demonstrate an advanced understanding of agency ways of working, project management methodologies and tools and be able to partner with diverse and dynamic teams across project management, production, language services and finance to deliver excellence for our client. To be effective, the successful candidate will need to leverage their superior problem-solving skills, judgment, and excellent relationship-building capabilities. 

 

Key measures of success: 

Continuous delivery of projects, striving for excellence at every step  Ensure operational excellence is maintained at all times  Develop and own a strong strategic partnership with our client teams  Effective team leadership  Implement global initiatives and deliver against the business and client needs  Ability to change and influence the team  

 

Key Responsibilities: 

Process and Operations 

Lead year-round planning of projects including  Timeline tracking  Resource mapping  Talent team relationship  Onboarding of resource for large scale programs  Collaboration with IT Lead on tech and infrastructure requirements  Work with wider team on training plan and development  Oversee security and compliance  Own and maintain operational playbook  Responsible for reporting and presenting key insights to leadership  Driving reviews and analysis of internal and client facing hindsight’s, SLAs and KPIs to ensure best practices adopted  Ensure correct management of volume demand and resource allocation  Key contact for internal operational escalations  Collaborate with operational counterparts globally to share best practices and key learnings  Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business critical risks are identified 

Collaboration 

Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders  Motivate and drive the integrated team towards forward progress, action and results  Effectively and impartially navigate teams with conflicting priorities  Build a close working relationship with our Global Operations and Program Management community, ensuring that we adopt consistent systems, processes and governance that can service both local and global requirements.  Ensure Leadership team are informed on all matters relating to Operations 

Leadership 

Ensure operational frameworks and best practices are embedded across the account  Champion Hogarth culture; a guardian of our values  Lead by example demonstrating both professionalism and passion  Take ownership and find solutions  Cultivate fresh-thinking, collaboration, respect and inclusivity 

Strategy and Financials 

Work with the leads to build out a future facing production model that delivers on the client’s evolving needs  Partner with leads to deliver revenue and agreed contribution and profitability targets  Lead special projects, using data and insight to build out the business scenarios and recommendations  Work closely with leadership team to flawlessly deliver work that meets the client’s business needs  Demonstrate solid commercial knowledge and financial acumen  Implement operational governance and best practice across the business  Contribute to regular business reviews to Director level (and above) 

Requirements: 

Experience within a global production environment and/or a creative agency environment  An appreciation for how great work gets done and a commitment to ensuring flawless execution  Ability to prioritize and work effectively within tight time frames  Strong management, collaboration and communication skills; effectively prioritize and actively manage internal and client stakeholders  Commercially focused with a passion for delivering and exceeding results  Focus on continuous improvement  Experience managing the rollout of new tools and systems  Demonstrated experience of successfully working within a virtual team environment  Experience with complex decision and planning processes

 

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.  We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. 

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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