Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
The Role:
The Operations Manager plays an active role in leading and running the Hub operations to support his/her team in the execution of world-class marketing communications. As the central point-of-contact for all Geo’s utilizing the Hub, the Operations Manager holds overall responsibility for the relationship with the key internal stakeholders, while ensuring Hogarth teams are engaged and motivated to perform.
This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role.
Key Responsibilities:
Stakeholder Management Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the internal stakeholders. Build strong, trusting relationships with stakeholders, manage perceptions and expectations Conflict resolution Operational planning and reviews The Work Possess a solid understanding of production processes and the environment and infrastructure in which production professionals succeed Immerse into client’s business and proactively look for opportunities to enhance service levels Able to interpret insights into a persuasive point of view using agency data relating to planning and tracking deliverables, budgets and resourcing Resource Management Ensure resources are utilized and available to support multiple Geo’s, negotiating availability with stakeholders and uplifting as required for busy periods. Ensure teams are engaged and motivated to perform Recruiting and staffing Plan and coordinate training/onboarding for incoming and existing teams Conduct and manage performance appraisal, in consultation with production leads Team and one-on-one management/mentoring, in consultation with production leads Ongoing engagement with key bench staff Point of escalation for Hogarth internal teams Finance Management Manage resourcing across teams by monitoring utilization and productivity Ensure full compliance with all financial procedures and policies Manage and maintain a continual focus on cost and revenue Contribute to budgeting and forecasting process Meet/exceed financial and KPI targets General Administration Security and contract compliance Logistics Office and systems setup
Requirements:
Degree or diploma preferred and/or minimum of 10 years operational and client servicing experience, managing accounts/teams for a multinational creative agency Highly organized, meticulous, client-focused and proactive A collaborative and empathetic leader Strong commercial acumen and numeracy skills Demonstrable agency management and problem-solving skills An excellent networker with exceptional people management skills Resilience and ability to work under pressure Strong English speaking and writing skills are essential The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment
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Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
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