Position Title: Operations Manager (P3)

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.  Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.                

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Responsible for managing regional projects and innovation initiatives. Implement, monitor, and control of regional and districts standards for Network Implementation and Operations (NI&O) teams.  Serve as the liaison for the NI&O organization to district teams and cross-functional partners.  Coordinate implementation and training efforts across district teams which result in consistent usage across all regions.  Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).  Identify best practices and drive consistency across districts.  Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience.  Common activities will involve regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption.  The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization; cognizant of fostering the vision and values of Crown Castle. This position is responsible for ensuring that Crown Castle's innovation and operations initiatives are being met or exceeded.

Responsibilities Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region’s strategy Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams. Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region. Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region Develop district OKRs that drive national and regional KPI results Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance Monitor performance trends to drive meeting or exceeding targeted results Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process Track action items and creating reports, presentations to demonstrate results and action plans Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment.                                                           Education/Certifications Bachelor’s Degree or equivalent experience required Master of Business Administration preferred                                                    Experience/Minimum Requirements Minimum five (5) years of telecommunications experience or equivalent work experience required Minimum five (5) years of project management experience with measured results Experience with Six Sigma, Lean Principles and/or PMP a plus but not required Other Skills/Abilities Strong business and financial acumen Strong project planning and management skills Strong agenda facilitation and team development skills Strong presentation skills – must possess strong public speaking skills Excellent leadership, interpersonal, verbal, and written communication skills Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. "Proficient in Microsoft Suite (Excel, Word, etc.), Smartsheet, and foundational skills in Power BI development" He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position Ability to diagnose workflow problems and institute remedies The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity. Organizational Relationship

Reports to: Regional Manager

Title(s) of direct reports (if applicable): 

Working Conditions:

Working Conditions: This role falls into our hybrid work model working in your assigned office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.

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