The Operations Manager position is ideal for a dynamic individual with strong leadership skills and a passion for operational excellence. This role offers a unique opportunity to make a significant impact within a rapidly growing company in the short-term rental industry. As an Operations Manager at GuestReady, you will have the chance to lead a dedicated team, optimize processes, and enhance guest satisfaction, all while contributing to the company’s ambitious growth objectives. If you are looking to advance your career in a fast-paced environment where your skills and ideas can thrive, this could be the perfect opportunity for you to grow alongside GuestReady.
Responsibilities
Operational Management
Ensure seamless daily operations, including timely task completion and problem resolution. Oversee the quality and efficiency of housekeeping and property maintenance services. Manage third-party service providers to ensure high-quality performance and contract compliance. Monitor performance through key metrics and KPIs, ensuring operational standards are met. Schedule and oversee work shifts, task delegation, and performance evaluations. Build relationships with local vendors, ensuring services are delivered on time and to standard. Assist in setting dynamic pricing strategies by monitoring occupancy rates and seasonal demand. Work closely with the revenue team to optimise booking rates and minimise vacancies. Collaborate on strategies to upsell services and amenities to increase revenue per guest. Ensure all properties adhere to local regulations, including health, safety, and licensing. Conduct regular safety audits and enforce safety protocols for both guests and staff. Provide regular operational reports and insights to stakeholders. Use data to identify areas for operational improvement, cost savings, and efficiency. Train team members on technology systems and optimize digital processes. Monitor online booking platforms and ensure listing accuracy and responsiveness. Develop and enforce protocols for handling operational crises. Serve as the point of contact for after-hours emergencies or urgent operational needs.
Process Improvement
Continuously assess and optimize operational processes for better efficiency and service quality. Identify and implement cost-effective solutions to enhance operational performance. Drive innovation in process management, tools, and strategies to meet evolving business needs.
Team Leadership
Lead and manage a high-performing operations team, including guest relations, property maintenance, and housekeeping. Foster a positive, collaborative, and efficient working environment. Train, mentor, and support team members to meet and exceed performance goals.Requirements
Years of Experience: 5-7 years in operations, hospitality, short term rental, or property management, with a leadership role. Spanish & English Proven experience in team management, process improvement, and customer service. Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches. Excellent communication skills, both written and verbal. Willingness to work on weekends. Available to work on any schedule. An individual who’s able to work under pressure being calm and composed. Experience in delivering host-focused solutions based on their need and satisfaction. Team player; able to work in an environment with cross-cultural colleagues. Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities. Able to work with the highest ethical and professional quality standards.