ROCKLIN, CA Job Title: Operations Manager Exempt JOB SUMMARY Purpose of this position is to manage the day-to-day operations and to meet the values, guiding principles, operating and strategic goals of GMR. The Operations Manager will work with and lead all members of the local team to develop, implement and maintain necessary reports and documentation to ensure compliance with established operational goals and objectives, and make financial decisions in accordance with his/her assigned fiscal and volume budgets. This leader is responsible for various departments, which may include network and care coordination, depending on the market served. In addition, she/he must support the GMR values through demonstrated actions. ESSENTIAL FUNCTIONS/DUTIES Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members. • Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands • Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service. • Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies. • Keep current on industry trends that have potential impact on the division. • Plan, control and monitor operating budgets for assigned areas of responsibilities. • Participate in marketing activities and business development to increase revenues and decrease costs. • Prepare and analyze financial and other data reports. Make modifications to operations to contain costs. • Direct and integrate clinical management. • Design, implement and maintain processes to maximize quality of operations. • Ensure compliance with GMR policies and procedures. • Ensure continuous quality improvement through clinical management, communications center, and protocol interaction. • Establish a program for disaster planning and take control of situations as needed during times of disaster. • Interact with other emergency relief providers: public and private. • Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees. • Manage the recruitment, retention, development, and formal recognition of employees. • Provide direction, clarity of expectations and coaching to supervision. • Manage employee performance by setting and communicating standards, measuring results and providing feedback. • Act as a resource to employees in resolving problems and increasing effectiveness. • Participate in the resolution of labor disputes and ensure effective relationships with union representatives. • Ensure consistent and fair treatment of employees. • Role model appropriate behavior with regard to GMR Vision and Guiding Principles. • Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations. • Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development. • Actively develop, train and promote the use of work teams for process improvement. • Ensure effective, timely and cost-efficient contract administration. • Volunteer in community activities to increase the image of the division and GMR. • Share information with others in the region, other GMR operating companies, and Corporate, to increase the use of best practices. • Monitor and make appropriate modifications in processes to manage success measures. • Implement changes to integrate operational initiatives associated with organizational strategy. • Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the GMR family. • Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs. • Manage inventory (including the fleet of vehicles) in a cost-effective manner. • Administer the capital budget to ensure effective use of available resources. • Moderate travel to assigned areas of responsibility • Adhere to all company policies and procedures. • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures • Perform other duties as assigned QUALIFICATIONS Experience: • Minimum of Three (3) years experience general management experience • Minimum of Two (2) years experience in EMS Education: • Bachelor’s degree in Business, Healthcare or other appropriate field of study is preferred Skills: • Effective oral, written, and interpersonal communications • Effective internal and external customer service experience Credentials/Licenses: • Current State EMT/Paramedic License • BLS and ACLS Certification (AHA only) Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination Benefit Statement: Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off. Pay Range: $125,000 - $135,000 annually (This rate applies to a 12-hour shift)