Overview About Us Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Manila and Davao, Philippines; Pune, India and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit of improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Our Mission: To create conditions wherein people can thrive! As the Manager of Operations, you are responsible for overseeing the sales operations functions to enhance sales productivity and effectiveness. This role involves managing sales processes, analyzing sales performance data, optimizing sales tools and technologies, and supporting the sales team to achieve revenue targets. The Sales Operations Manager will work closely with sales leadership to develop strategies and drive initiatives that improve sales operations and contribute to the overall success of the organization. Responsibilities Responsibilities: Sales Process Management: Develop, implement, and optimize sales processes to improve efficiency and effectiveness. Ensure sales processes are aligned with company goals and industry best practices. Monitor and refine sales processes as needed to adapt to changing business needs. Performance Analysis: Analyze sales performance data to identify trends, gaps, and opportunities for improvement. Prepare regular reports and dashboards for sales leadership, providing insights and recommendations. Conduct sales forecasting and pipeline analysis to support strategic planning. Sales Tools and Technology: Manage and optimize sales tools and technologies, including CRM systems, sales automation tools, and analytics platforms. Ensure sales team members are properly trained on sales tools and technologies. Evaluate and implement new sales technologies to enhance productivity and effectiveness. Sales Support: Provide support to the sales team by addressing operational issues and removing obstacles. Collaborate with other departments (e.g., marketing, finance) to ensure alignment and support for sales initiatives. Assist in the development and execution of sales training programs. Sales Strategy Development: Work with sales leadership to develop and implement sales strategies and initiatives. Support the creation of sales plans, quotas, and incentive programs. Monitor and report on the effectiveness of sales strategies and initiatives. Data Management: Ensure the accuracy and integrity of sales data in CRM and other sales systems. Implement and maintain data quality standards and procedures. Conduct regular audits to ensure compliance with data management practices. Team Leadership: Manage a team of sales operations professionals, providing guidance and support. Conduct performance reviews and identify areas for professional development. Foster a collaborative and high-performance work environment. Key Competencies: Analytical Skills: Ability to analyze complex data and provide actionable insights. Technical Proficiency: Expertise in sales tools and technologies, including CRM systems. Leadership: Ability to lead and motivate a team to achieve operational excellence. Communication: Strong verbal and written communication skills for effective collaboration. Strategic Thinking: Capability to develop and implement strategies that align with business goals. Problem-Solving: Strong ability to identify issues and develop effective solutions. Qualifications Qualifications: Minimum of 5 years of experience in sales operations or a similar role, with at least 2 years in a managerial position. Proven track record of improving sales processes and driving operational efficiencies. Strong understanding of sales methodologies, processes, and tools. Proficiency in CRM systems (e.g., Salesforce) and sales analytics tools. Excellent analytical, organizational, and problem-solving skills. Strong leadership and team management abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities simultaneously.