Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Functional Experts

Job Qualifications:

Skills:

Analytical Thinking, Communication, Process Improvements

Certifications:

None

Experience:

7 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Operations Manager/Functional Analyst Advisor supporting our Veterans. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

GDIT is seeking an Operations Manager to serve as the primary interface with our customers in managing production, quality output, and consistency in the performance of digital conversion services. More specifically, this candidate will review production quantity and quality measurements daily and become the first line of defense to resolve issues and production deviations and provide direction to the subcontractor’s digital conversion team at various facilities. The candidate will continuously monitor digital conversion operations and metrics to identify improvement areas and anticipate any factors (internal or external) that could negatively affect output and quality. As such, the candidate will review and support risk analysis and mitigation strategies weekly to maintain maximum operational capacity.

To meet the quantitative metrics for each program Service Level Requirement (SLR) that GDIT is responsible for, the candidate will meet weekly with the GDIT Quality Manager and Digital Conversion Partner Quality Manager to review trends and deviations. The candidate will also track performance data for continuous improvement purposes for digital conversion services in the National Personnel Records Center (NPRC), Boyers, PA, facility, Mount Vernon, KY, facility, and the London, KY, facility.

The candidate will support and enforce standard operating procedures for handling, securing, storing, and digitally converting government military personnel records and other government records while under GDIT control. Your job is to ensure the standard operating procedures are followed through audits; the partner is responsible for defining and updating the standard operating procedures. The candidate will manage and maintain associated standard operating procedures (SOPs), encompassing handling, processing, QA checks, and returning records to the Archive. The candidate will be responsible for identifying any security breaches that could result in veteran data being compromised and immediately report instances (both physical and electronic) where veteran data was compromised. The candidate will work with the supply chain manager and logistics personnel to ensure that source material extracted from the NPRC maintains the chain of custody until it is returned.

You will interface with Veterans Administration client stakeholders, including the COR and VA Privacy Officers, and are expected to document and resolve any issues that arise from day-to-day digital conversion operations. The candidate will be responsible for answering government inquiries, including locating high-priority records affecting one or more Veteran’s benefits. Further, the ability to perform detailed root cause analysis and effectively communicate remediation steps is paramount in the candidate performing their duties.

RESPONSIBILITIES

Serving as the primary customer interface for Veterans Affairs and subcontractor personnel at locations where digital conversion is taking placeResolving issues affecting operations and overall digital conversion performanceIdentifying and understanding the specific conversion rules affecting each document type being digitally converted for VA’s useInterfacing with the digital conversion partner daily to provide direction and to capture production operations issuesIdentifying and escalating any issues negatively affecting the digital conversion of government personnel records in terms of quantity or qualityPerforming root cause analysis of issues affecting digital conversion and preparing after-action reports to document steps for remediation and process improvementTraveling to facilities to review the physical production and workflow

QUALIFICATIONS

Required Skills and Experience:

Bachelor’s Degree or equivalent 10+ years of experience overseeing custodial control of vendor/government records4+ years of progressive experience with managing quality metrics to support program compliance where service level agreements or service level requirements exist4+ years of experience identifying risks and mitigation to diagnose issues affecting production goals, capacity, and quality1+ years working in either an automated or factory-floor environment with direct hands-on experience reviewing production goals and quality

Desired Skills and Experience: 

Experience with digital conversion operations Demonstrate knowledge for continuous improvement of operations Demonstrate skills and expertise to generate reports and presentations and provide oral presentationsExcellent written and verbal communication and teamwork skillsPrior Department of Veterans Affairs experience Active VA access, including assigned CAG and PIV

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities, including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#GDITHealth

The likely salary range for this position is $106,371 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.