GENERAL SUMMARY

The Operations Manager is an exempt position whose primary responsibility is the operational success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Operations Manager oversees the Front Desk and Housekeeping departments, as well as provides leadership to all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations.  The Operations Manager will be required in a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful and that Associates are adequately developed.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives Performs timely performance evaluations on supervised Associates. Compiles comprehensive reports regarding performance of Associates. Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures Process, review and submit payroll for those supervised directly by Director of Operations Monitor uniform adherence of all staff

 

Club Management

Daily walk-throughs of Club to ensure staff is maintaining a clean, organized and safe facility Manage the Front Desk and Housekeeping operations to ensure efficiency and exceptional member, guest and Associate service Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked Develop and implement comprehensive, member-focused operational standards Act as Club and/or regional Manager on Duty, as required Oversee day-to-day Club operations run safely, smoothly and efficiently through a visible management presence and leadership.

 

Financial Accountability

Manage financial performance of Front Desk, Housekeeping, Locker Rental, and Laundry Service through achievement of revenue targets, expense management, proper planning and forecasting, and retention Prepare and implement action plans to meet or exceed monthly department financial goals Maintain departmental financial goals and incentive plans in coordination with General Manager and EVP of Operations

 

Communication & Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. Promote harmonious relations among members, staff, vendors, and the community at-large. Communicate timely and follow up, as appropriate. Active participation in required events, required programs, required meetings and required trainings. Ensure the TBCC mission and club brand is upheld in all aspects of club operations Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

 

Corporate Goals & Objectives

Promote the company’s safety goals and actively work towards ensuring a safe working environment. Interpret and ensure compliance with company policies and procedures. Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. Make professional development a consistent priority. OTHER JOB FUNCTIONS Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays