To view Transdev’s Purpose and how we make a difference follow this link: https://youtu.be/ilO5cv0G4mQ  Job Summary- The Operations Manager oversees the daily Paratransit operations, including but not limited to route supervision, staff and operator oversight, effective communication with internal and external customers, and coaching employees for optimal performance.  Job Description Overview  Supervises the daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.Oversees operator scheduling, monitors operations, and coordinates service delivery with superiors.Works closely with the maintenance department to ensure all operational requirements are met.Tracks, compiles, and analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling.Makes hiring decisions for authorized roles; evaluates staff work performance; ensures timely and efficient completion of all assigned tasks.Assists in accident/incident investigations, including on-site assistance and support to safety and training personnel.Coordinates with the safety and training department to ensure all safety goals and directives are met.Develops the Operations department budget.May operate a revenue service vehicle, if necessary.Maintains confidentiality of all information.Qualifications  Education, Licensing, and Certifications Required:  High school diploma or equivalent, such as GED, required.BA/BS or experience in transportation or logistics preferred in lieu of a degree.Experience, Skills, and Knowledge Required:  At least 3 years of operations management experience in a transit environment of similar size and scope.Thorough knowledge of basic provincial laws, ordinances, and regulations underlying the transit operation.Thorough knowledge of the methods of operation of the transit system's staff and operational departments.Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs.Good written and oral communication skills.Ability to organize and perform work efficiently, strong attention to detail.Ability to work effectively with labor, including labor grievances and negotiations.Must be willing to work flexible hours, including weekends and holidays.Travel requirement (as a percent): <5% travel for occasional meetings.   About Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local law.    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm    Drug-free workplace    If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time, be able to pass a drug screen and background check.