Operations Manager Summary **Title:** Operations Manager **ID:** 2111764 **Location:** Toronto, ON **Job Function :** Operations Management Description At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team! We are looking for an Operations Manager. BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance as well as a generous group RRSP plan. **Key Responsibilities** + Provide direction and leadership to the operations team. + Co-ordinate sourcing of equipment (STO or procurement) + Responsible for physical/cycle counts and overall accuracy of materials management. + Schedule and coordinate all shipments to customers. + Facility maintenance + Equipment maintenance (rental fleet) + Ensure branch compliance with health and safety policies including yard, people and equipment. + Auditing and quality assurance of shippers and receivers + Department cost management + This position directly oversees the activities of yard personnel and operations support staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. + Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. + Communication - Speaks and writes clearly and informatively; Responds well to questions; Demonstrates group presentation skills. + Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; Improves processes and creates a working environment that encourages employee success. + Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. + Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. + Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. + Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. + Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. **Qualifications** + Post secondary education combined with five years of related working experience or equivalent + Completed Health and Safety training as prescribed by safety management. + Superior interpersonal and communication skills combined with proven leadership capabilities. + Working knowledge in using personal computer and application software including SAP. + Experience with union contract (if applicable) + Good analytical skill + The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Most work is conducted in an office environment with concentration in using personal computers; walking in the yard is also required in conducting day-to-day activities. + Normal office working environment and open site environment with materials and machinery. **About Us** A leading provider of access, specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 30,000 customers worldwide. With over 40,000 employees and operations in more than 27 countries, we deliver more value by helping customers improve productivity and safety on every jobsite. BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status. **Notice to all potential job candidates** Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our EthicsPoint at the link below and provide the name of the individual and any other documentation or proof of such act. EthicsPoint - Brand Energy & Infrastructure Services.