**Overview** Grow your career with a company dedicated to helping you achieve your highest potential. Join us in transforming customer and client experiences through our innovative work-from-home technology. We’re thrilled to announce an opportunity to become part of the BroadPath team as a **Remote** **Operations Manager** . In this role, you will oversee project teams to ensure optimal performance while maintaining quality, productivity, and adherence to schedules. Success in this position requires exceptional communication, leadership, and problem-solving skills. You’ll need to inspire and motivate your team to deliver outstanding customer service while meeting performance goals. A deep understanding of call center operations and the ability to leverage technology for call routing and workforce management is essential. This is a work-from-home role; however, to be considered, you must reside in Metro Manila, Rizal, Cavite, Laguna, Batangas, or Bulacan. If you’re ready for a challenging and rewarding career, we encourage you to apply for this opportunity and join us in making a meaningful impact. **Responsibilities** + Oversee operations to ensure delivery of key operational metrics + Maintain strong client relationships, including ongoing communication about results and potential challenges + Conduct staff performance reviews and contribute to operational strategy assessments + Establish and uphold high standards for productivity, quality, and customer service + Manage, train, and develop staff while ensuring adherence to established SLAs + Create, track, and analyze KPIs to measure and enhance performance **Qualifications** + Minimum 5 years of experience as an Operations Manager, including 3 years of U.S.-based experience + 5+ years of call center management experience, including 2 years in healthcare + Proven experience managing remote teams + Advanced proficiency with Microsoft Office **Preferred:** + Bachelor’s degree in a related field (healthcare management, business administration) or equivalent experience **Diversity Statement** At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/Veterans If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.