Job Title

Operations Manager

Job Description Summary

Responsible for managing local office operations for commercial services within a specified market. This role will ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. This role will directly manage operations staff, and will be responsible for service delivery through management of administrative support staff, Office Managers and/or Office Coordinators. The Operations Manager will provide management oversight for operations functions and staff throughout the assigned markets, and will work closely with Managing Principal and supporting functions to implement strategic initiatives. As an operations leader, this individual will ensure there is sufficient support and act as a steward for operational excellence initiatives. 

Job Description

•    Partner closely with the local Managing Principal to manage all operational aspects of the business within a given market
•    Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner 
•    Work with HR to hire, onboard, and evaluate administrative and office operations support staff
•    Provide formal leadership, mentoring and supervision to the administrative and office operations support staff 
•    Oversee and manage the purchasing and maintenance of office supplies/equipment, mail room operations, office technology implementation, upgrades, support, facilities, telecommunications, emergency preparedness, and business continuity planning
•    Solicit and negotiate vendor bids, contracts, and pricing
•    Coordinate and distribute work between Broker support and Administrators if roles exist within local offices 
•    Work with Managing Principal, FP&A and Regional Director of Operations to draft and finalize budget (revenue and expenses) 
•    Help promote culture of compliance within office for fee-earners and support staff to routinely update CRM system 
•    Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
•    Work with Managing Principal and Regional Director of Operations to follow up with fee-earners, staff, Project Coordinators, as needed, to update pipeline information
•    Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
•    Track expense budgets for all deals and escalate concerns to Managing Principal and Regional Director of Operations, as needed
•    Review and approve all expense reports and determine if expenses are appropriate and in policy in Expense system
•    Review business case for necessity of expenditure
•    Performs other related duties as required or requested 

Background and Experience:

Demonstrated experience should include:
•    5+ years of people management
•    Excellent interpersonal communication, leadership, and relationship building skills.
•    Demonstrated process improvement, continual improvement skills
•    Experience in commercial real estate strongly preferred

Competencies:
•    Exposure to project and process management
•    Proven ability in conflict resolution
•    Exposure to executive communications
•    Excellent written, oral, and presentation skills
•    Strong Microsoft Office Suite skills
•    Knowledge of the real estate industry and business model
•    Knowledge of Salesforce, Workday and budgeting software strongly preferred
•    Ability to plan, organize, and manage processes
•    Ability to read, comprehend, and analyze P&L statements
•    Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”