JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves.

An exciting opportunity is available for a dynamic and proactive Retail Operations Manager to join our team at an upbeat shopping centre based in Toowoomba. In this role you’ll be responsible for the day-to-day operational aspects including: 

Contractor Management – day to day proactive management of all PPM and Ad hoc services providers.

Sustainability, development and delivery of initiatives to provide cost efficiencies to variable outgoings, in conjunction with Centre Manager and Client requirements.

Driving success across Security Risk Management and Essential Services Compliance.

Embedding risk and compliance within the property and prepare for annual risk audit using OPS AIDE and RE- GUIDE in conjunction with the Centre Manager.

Prepare Capital budget and Operational budgets for expenditure and planning with Centre Manager.

Deliver all financial outcomes for operation and capital budgets, forecasting and delivery with focus on recoveries and strategic management across all cost areas in conjunction with Centre Manager.

Drive Tenancy Co-ordination, including external consultants, CAT1, and delivery of works.

Assist with the quality delivery of the operations property business plan and monthly reporting.

Identify and implement cost efficiencies across the centre.

Deliver and report monthly to the Centre Manager on the OPEX /CAPEX expenditure. 

Ensure all JLL process and provision procedures are adhered to. 

Responsible for ensuring JLL reporting and management systems are updated and reported on monthly or as requested. 

Ensure centre presentation standards are maintained to the highest level.

Undertaking the role of Duty Manager, escalating issues where appropriate in line with JLL policies.

Sound like you?  This is what we’re looking for.

This role is all about organization and communication. Your ability to communicate with people at all levels combined with your passion for providing superior service to the client and retailers, will make you an ideal candidate.

A clear and proven understanding of WH&S and risk management is a must have, along with related property, facilities management and operations management experience in a retail/ shopping centre environment.

You can resolve complex technical issues in a practical matter with the ability to work independently and make the right decisions. You display strong initiative to ensure that ongoing changes affecting facilities management are anticipated and managed.

What can you expect from us.

Recognition benefits.

Corporate discounts and offers.

‘You’ Days.

Health & Wellbeing programs.

Learning & Development platforms.

Paid time off for volunteer work.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below-quoting job reference number REQ403750.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.