The Operations Manager ensures operational excellence through effective management of staffing, training, inventory control, safety compliance, and systems efficiency. This role focuses on delivering exceptional customer service and support to Area Leaders, using analytical insights to optimize processes and improve productivity. Reports to: Director of Operations Salary Range: $70,000 - $75,000 Bonus Target: 15% of annual salary (paid quarterly) Auto Allowance: Fixed bi-weekly contribution plus monthly variable mileage reimbursement Key Responsibilities: + Lead and support a team of Area Leaders + Analyze complex datasets to enhance operational processes and client experiences + Develop and implement budgetary guidelines, monitor spending, and report on financial performance + Ensure accurate scheduling and timecard management for Area Leaders + Anticipate staffing needs and collaborate with Recruiting to maintain appropriate staffing levels + Drive internal systems compliance through training and communication + Work with the sales team and Account Executives to ensure client satisfaction and address issues + Identify opportunities for new services within the assigned book of business + Conduct site visits to ensure service standards are met + Enforce safety compliance and address safety concerns + Manage fleet training, maintenance, inspections, and fuel transactions + Oversee warehouse inventory to meet current and future needs + Identify and develop potential future Area Leaders + Manage and complete assigned projects Qualifications: + High school diploma or GED required; bachelor’s degree preferred + Minimum of 5-7 years of leadership experience, including budgeting and reporting. Experience as a General Manager is preferred. + Proven track record in implementing effective business remediation practices + Demonstrated success in managing and developing teams through strong leadership and mentorship + Proficiency in MS Word, Outlook, Excel, and PowerPoint. Strong analytical skills with experience working with spreadsheets and data + Exceptional verbal and written communication skills, along with superior interpersonal skills + Ability to build collaborative relationships with team members and colleagues + Strong project management, organizational, attention to detail, problem-solving, and time-management skills + Customer service experience and a strong customer service focus + Basic knowledge of human resource practices, including talent acquisition and performance management + Ability to make sound business decisions quickly and under pressure + Skilled in motivating teams to deliver quality results within tight deadlines Physical Requirements and Special Conditions of Employment: + Ability to sit/stand while working on a computer + Ability to lift/carry up to 50 lbs., navigate stairs, bend, and reach overhead + Occasionally work/drive outdoors and in varying weather conditions + Ability to tolerate unpleasant odors + Must possess a valid driver’s license and safely operate a vehicle following local and state rules, as well as company policies + Ability to be on call during irregular hours depending on business needs Comprehensive Benefits for Full-Time Associates: + Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care. + Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel. + Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays! + Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center. + Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs. The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above. The application window is anticipated to close 60 days from the date the job is posted. #LI-AC1 Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information. Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law. As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details. Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners. http://valetliving.com Valet Living Associates: Privacy Notice, Effective Date: January 1, 2020 https://www.valetliving.com/applicant-privacy-notice/