**Our story** Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, pls visit Strada Global Page (http://www.stradaglobal.com) **Overall** **objective** **of the role** Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately **Delivery key responsibilities** **:** + End to end management of the client relationship, including all escalation + Work in partnership with Account Management to ensure accurate and timely contract revisions + Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed + Ongoing reviewof the Country Solution workbook and ensure updates are captured + Year End management + Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager + Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate + Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved + Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client + Project Management to ensure successful implementation of any new service or processes + Working with Transformation and Products, in liaison with specialists, to implement automation and innovation + Management of internal stakeholders + Liaise with the team to ensure the service is running as per our SLAs and KPIs + Support ITCAMs/ADs in ensuring the client is aware of any product enhancements + Payroll Legislation updates are fully documented by the specialist and understood by the team + Annual planning reviewed and signed off by client(s) and team + Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence + Ability to recognize and deal appropriately with sensitive and confidential information + Handle all required purchase order management activities per the defined process + End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to policies + Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate + Management of recruiting the correct Specialists for the team by working with the Recruitment Team + Manage and monitortimely and accurate time recordings in the time management system + Keep team informed by conducting effective team meetings + Communication and engagement of team ensuring that business updates, innovation etc is fully understood by the whole team. + Maintain a professional environment; correct behaviours and enforce the use of business etiquette​ + Participates in projects and activities as needed and assigned **Key criteria to** **monitor** **performance** + Adherence to all Security and Compliance procedures + 100% Attainment of customer SLA agreements + Adherence to quality standards + Team Performance within defined standards and customer contracts + Ability to effectively communicate with all levels within the business **Required experience** Professional / Job Experience + Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint + Flexibility to support a global and fast paced environment + Attention to detail + Excellent written and verbal skills + Self-motivated and a willingness to learn + Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Academic Degree / Education and Training + BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience + 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. + HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Desirable + Experience working with HR and payroll data + Experience managing a team + Native Dutch writing and verbal skills **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. **Our commitment to Diversity and Inclusion** Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. **Diversity Policy Statement** Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. **Authorization to work in the Employing Country** Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .