Welcome page Returning Candidate? Log back in! Operations Manager Job Locations US-CA-Los Angeles Requisition ID 2025-1335646 Category (Portal Searching) Management Business Unit AUS Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Hiring for a Operations Manager - Los Angeles

Join the world’s leading global security company!

Payrate is $68,640.00Location Los Angeles, CaliforniaExcellent benefits and career growth opportunities

 

Allied Universal® is hiring an Operations Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

 

RESPONSIBILITIES:

Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levelsBuild, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvementDeliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirementsAnalyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivityIdentify and mitigate security risks; develop and implement security protocols, training, and response plansEstablish a culture of safety by developing action plans that aid in the prevention of work-related injuriesEnsure consistent security officer service delivery across multiple site locationsStay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard programParticipate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for paymentManage projects involving security system installations, upgrades, and service workCoordinate with security integrators providing services to our customer

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

High School diploma or equivalentMinimum of seven (7) years of management experience in a high-volume workforce environment or service industryMinimum of five (5) years of experience in the private security industryMinimum of two (2) years of experience in security managementMinimum of two (2) years of experience driving operational goals and metricsLeadership skills that foster teamwork, innovation, agility, client relations and achieving desired resultsAbility to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfactionProficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentationsDynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry eventsBasic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-makingDemonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and proceduresExcellent oral and written communication skillsHighly proficient project management skills; effective planning and organizing, innovative problem solving skillsProficient computer skillsDemonstrated leadership skills consistent with managing across a matrixed organization

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Law enforcement, military and/or contract or proprietary security services experienceExperience managing a dispersed workforce in a multi-location operation

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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