Our Vision

Building the World’s Leaders of Tomorrow.

Our Mission

Creating the Education system for the 22nd Century. 

What this role is responsible for:

As the Crimson Capstone Operations Manager, you will oversee our pathway-specific advisor teams to ensure high-quality project completion across our six core pathways: Ventures & Business, Engineering & Innovation, Software & Technology, Social Impact & Advocacy, Arts & Media, and Education & Programs. You'll manage processes to maintain consistent project quality, handle escalations, and support regional senior advisors in delivering measurable student outcomes.

Required Skills/Technical Proficiencies

Proficient in English

Bachelor’s degree; advanced degrees welcome

2+ years of experience in operations and people management, particularly in educational or project-based environments

Experience with data analysis tools (Excel, SQL) and project management softwareStrong understanding of project-based learning and outcome measurement

Demonstrated ability to work across different cultural contexts

Excellence in stakeholder management and communication

Strategic thinking and problem-solving capabilities

Ability to drive systems improvement and optimization

Main Responsibilities

Data Management & Technical Operations

Build and maintain complex Google Sheets systems for tracking advisor performance, student progress, and outcome achievement

Create automated reporting systems and dashboards for real-time monitoring

Develop and optimize data collection processes across all pathways

Implement data validation and quality control measures

Design efficient systems for managing advisor allocations and availability

Create technical documentation for all operational processes

Identify opportunities for automation and process improvement

Maintain and troubleshoot tracking systems and databases

Pathway-Based Advisor Management

Work with Recruitment to maintain optimal advisor coverage across all six pathways, ensuring appropriate expertise levels for each project type

Track and analyze pathway-specific KPIs and outcome achievement rates

Develop specialized onboarding programs for each pathway's unique requirements

Create and maintain pathway-specific best practices and resources

Quality Assurance & Outcome Achievement

Monitor project progression through defined outcome levels (1-3) across all pathways

Ensure consistent quality in deliverables (e.g., pitch decks, prototypes, campaigns)

Implement standardized validation processes for each pathway's outcomes

Track and optimize student achievement rates across different project types

Student-Advisor Matching & Support

Optimize student-advisor matching based on project pathway, expertise requirements, and intended outcomes

Manage allocation processes to ensure appropriate advisor expertise for each project type

Provide pathway-specific guidance for complex projects or escalations

Support advisors in helping students achieve defined outcome levels

Operational Excellence

Develop and maintain systems for tracking project progress across pathways

Create and optimize workflows for each project type

Implement quality control measures for pathway-specific deliverables

Manage communication channels between advisors, students, and support teams

Regular reporting on pathway performance and outcome achievement

What Success Looks Like

High completion rates of level 2-3 outcomes across all pathways

Strong advisor retention rates and positive feedback across pathways

Efficient project allocation with minimal delays

Consistent achievement of pathway-specific quality metrics

Positive feedback from students and college admission results

Proactive issue identification and resolution

Strong collaboration between pathway teams

Clear documentation and resources for each project type

Continuous improvement in project completion rates and quality

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.