**Overview** **_*** This position is contingent upon contract award ***_** SOSi is seeking an Operations Manager to join our team in El Paso Texas. The Operations Manager in a senior role, reporting to the Program Manager and will complete tasks within the area of Operations including scheduling, execution of service delivery, workforce engagement, and customer support for a language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements. **Essential Job Duties** + Manage a team of Interpreters as they efficiently execute diverse tasks to support our program. + Supports various other Managers and functional/process Leads in providing operational oversight of all inputs, outputs and outcomes associated with program Performance, specifically within the Resource and Fulfillment Operations workflow (e.g., Scheduling/Operations, Quality, and Cost Management processes). + Provides appropriate direct supervision and monitoring of Team members to ensure all requirements are completed on schedule and within stated compliance and work standards. + Works directly with supported contract/program Supervisors and Managers for scheduling requirements and work performance. + Ensures that all language interpreters working on the team are qualified to support one or more SOSi contracts; checks for initial and continuing interpreter competencies. Coordinates efforts with various business unit and program departments, to include Recruiting, Operations, Travel, Quality, and Finance. + Assists in the implementation of program policies, processes, procedures, and standards to help achieve business and operational objectives. + Utilizes various Microsoft suite products and other databases, software to achieve assigned tasks + Develops and maintains program files and program databases per direction of the Program Manager. + Maintains appropriate records of research methods and results of data collection. + Creates and distributes usage reports to the customer and to internal stakeholders. + Schedules, coordinates, leads, and provides reports on Team meetings to discuss potential issues that may be faced by team members and/or supported program Supervisors and Managers. + Perform other duties as assigned by the Program Manager. **Minimum Requirements** + Bachelor’s Degree preferred, this can be substituted with Military experience or equivalent coursework in business administration, finance, quality management or a related field. + Minimum of five years of related experience in administrative support, language services, case management, health and wellness services, and/or data management services fields, programs and/or operations. + Minimum of five years of supervisory experience. + Strong computer and software proficiency to include the use of word processing, email, spreadsheets and reports, high proficiency in typing and automated processes. + Experience working in a Government Contractor environment. + Must have strong organizational skills and attention to detailAbility to analyze situations, identify and define problems, create and implement workable solutions. + Ability to provide strong customer service. + Ability to collaborate in a team environment and utilize strong business acumen. + Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace. + Ability to work with minimal supervision. **Preferred Qualifications** + Experience with interpretation, translation, or linguistic operations strongly preferred **Work Environment** + Normal office working conditions. + Location and work schedule is hybrid, remote. + Requires periods of non-traditional hours including consecutive nights or weekends when necessary. + May require ability to lift/and or move objects or packages of up to 25 lbs. + Approximate amount of travel time for the position is 5%. **Working at SOSi** All interested individuals will receive consideration and will not be discriminated against for any reason.