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For the operational management for the Bentalls Centre and to improve the potential of the retail centre with a clear focus on ensuring asset performance, through the delivery of H&S, service partner management and budgetary control.

As the Operations Manager, you will assist with leading the centre management team to ensure best practise across all aspects of the operations and centre functions. You will directly manage a team of facilities management professional(s) to proactively manage the property in line with best practise and compliance. Driving performance across hard and soft services and continual improvement.

Key Objectives

Provide leadership and mentorship to the operational team and service partners.

Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with.

Management of the contracted service teams, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation.

Responsible for operational budget lines and assist the Centre Director in the collation of the annual service charge.

Manage and track progress and report on the Centres PMR document.

Ensure the delivery of the Centres Maintenance, Security, Cleaning, Health & Safety and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client.

Assist in monitoring income/expenditure derived from the car park including cost control/justification and forecasting.

Ensure any documentation, centre plans, and technical drawings held locally are uploaded to JLL H&S platform and CAFM system

Key Responsibilities

Deputise for the Centre Director in their absence.

Assume the role of Duty Manager when required.

Oversee and lead all operational and facilities management for the asset.

Ensure that all insurers’ requirements are always complied with.

Liaise with JLL’s wider IFM team.

Prepare and deliver operational reports as required.

Further develop and ensure compliance with the Centres emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.

Lead the team in scenario-based training to continuously improve Emergency Preparedness.

Assist in ensuring the Occupiers Handbook is updated and issued as required.

Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival.

Co-ordinate and direct Landlord’s major works.

Ensure compliance with the managing agent’s Working Practices Manual where applicable.

Oversee all accident and incident reporting, including insurance and statutory forms and procedures.

Motivate the contractors to achieve required standards.

Assist Managing Agent in any shop fit plan approvals.

Liaise with owner’s representatives when required.

Manage operations team, with direct line management.

Tenant liaison – foster good relationships and regular communication with tenants.

Any other duties reasonably requested by the Centre Director.

Experience, Knowledge & Qualifications

Ideally a recognised and certificated H&S qualification with a minimum 3 years’ experience in a Shopping Centre/FM focused environment with responsibility for managing H&S.

Ideally SIA licensed DS/SG and Public Space Surveillance.

Proven experience in forging relationships with key community stakeholders. Police, Fire, Local Authority.

Good administrative and IT skills (Word, Excel, and PowerPoint).

Good numeracy skills with at least 3 years’ experience setting and managing budgets, meeting deadlines, and working within financial limits.

Strong customer relations skills, and ability to work and integrate in an already established team.

Experience of contract procurement.

Management of contractors (minimum 3 years) within a Shopping Centre environment.

Competencies and Attributes

Strong organisational skills – ability to multitask and prioritise workload.

Communication – ability to communicate to all levels of the business effectively.

Good written work – ability to report to management and the Client with clarity on operational issues, in a correct and precise manner

Ability to work on own initiative, to listen and willingness to learn.

Commercial awareness – ability to obtain best value for money and assist with identifying further income generation where possible.

Team player – maintain close working relationships with all other employees of the business to assist in the facilitation of projects.

Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.

Results and achievement orientated to high standards.

Excellent problem-solving skills with an ability to use initiative

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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