Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of Samsung Mail-In Repair Center. Offers consistent support to servicer/s ensuring end-user customers’ needs are fulfilled.  Responsibilities include production planning, optimizing operational processes, leading and developing the operations team, and driving continuous improvement to support overall business goals.

This role will utilize account management, network management, leadership skills, and industry knowledge to drive results. The Operations Manager will guide, advise, and assist their assigned service center partner/s.

Oversee and manage all aspects of daily operations, including production, logistics, and customer service.Develop and implement operational strategies and best practices to enhance efficiency and productivity.Manage budgets, forecast operational expenses, and identify cost-saving opportunities. * Lead, mentor, and develop a high-performing operations team. *Monitor key performance indicators (KPIs) to track progress, identify areas for improvement, and prepare insightful reports.Collaborate effectively with other departments (e.g., parts, finance, engineering) to achieve business objectives.Ensure compliance with all relevant safety, quality, and regulatory standards.

The Incumbent(s) in this position should exhibit the following ACOSTA values:

People Minded – Must show dignity and respect to all peopleIntegrity – Must exemplify the highest degree of ethical behaviorResults Oriented – Must show passion, pride, and commitment to succeedTrust – Must be honest, sincere and confidentTeamwork – Must build trusting relationshipsInnovation – Must progress through a combination of creativity, common sense and visionBalance – Must maintain an optimistic attitude and keep perspective on what is important in life

Skills and Qualifications

Minimum Qualifications

Bachelor's degree in Business Administration, Operations Management, or a related field. 5+ years of progressive experience in operations management or a relevant field.Proven leadership and team management skills, including the ability to motivate and inspire teams.Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.Proficiency in relevant software and tools (e.g., ERP systems, project management software, data analysis tools).

Skills and Competencies:

Excellent communication and interpersonal skills, both written and verbal.Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.Strategic thinking and decision-making abilities with the ability to anticipate and address potential challenges.Adaptability and flexibility to thrive in a dynamic and changing environment.Results-oriented with a strong focus on achieving operational excellence.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.