An employer in the Northwest Arkansas area is seeking an Operations Manager for the Energy Resilience team. This team is responsible for the generator dispatch of planned and unplanned power outages in stores nationwide. Candidates will be responsible for reviewing and maintaining weekly employee and team productivity reports using the appropriate systems and tools. This operations manager will execute strong communications skills, including the ability to be influential and persuasive with stakeholders while navigating complex fluid program objectives. He/She will ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. They will be monitoring feedback channels and ensuring information is regularly reviewed with team members. This operations manager will be promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset. The team lead will be responsible for the scheduling and tracking of shifts for team members

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