In this position…

Launched in summer 2023, Integrated Services is transforming the automotive industry by creating and marketing new customer experiences through the integration of hardware, software, and services across Ford Blue, Model e, and Ford Pro. Our innovative products and services empower Ford's retail and commercial customers to customize their vehicles like never before, with over-the-air (OTA) updates that enhance experiences over time. Ford is at the forefront of developing connected, digital platforms that revolutionize how vehicles function, how people interact with them, and the value they provide.

As an Operations Manager within Integrated Services, you will play a critical role in driving operational excellence across our connected services and products. Reporting to the Strategy & Operations Senior Manager, you will be responsible for creating new and optimizing current operational processes, coordinating across international teams, ensuring that our products and services are delivered efficiently and effectively to our customers, and monitoring customer feedback and issues. You will collaborate closely with various internal and external stakeholders to drive continuous improvement and operational innovation.