In this position…

Launched in summer 2023, Integrated Services is transforming the automotive industry by creating and marketing new customer experiences through the integration of hardware, software, and services across Ford Blue, Model e, and Ford Pro. Our innovative products and services empower Ford's retail and commercial customers to customize their vehicles like never before, with over-the-air (OTA) updates that enhance experiences over time. Ford is at the forefront of developing connected, digital platforms that revolutionize how vehicles function, how people interact with them, and the value they provide.

As an Operations Manager within Integrated Services, you will play a critical role in driving operational excellence across our connected services and products. Reporting to the Strategy & Operations Senior Manager, you will be responsible for creating new and optimizing current operational processes, coordinating across international teams, ensuring that our products and services are delivered efficiently and effectively to our customers, and monitoring customer feedback and issues. You will collaborate closely with various internal and external stakeholders to drive continuous improvement and operational innovation.

You'll have... 

Bachelor’s degree in Business Administration, Operations Management, or a related field.5+ years of experience in operations management or a related role.Ability to multitask and drive parallel projects and cross-functional teams with tight deadlines.Strong communication and relationship development skills, both internally and with partners.A willingness to deeply understand granular details to solve complex problems.Experience in delivering new retail products to market and global supply chain management.Previous experience in a high-growth, fast-paced environment.Organized, detail-oriented, self-motivated, and collaborative.Proficiency in project management tools and methodologies.Strong analytical and problem-solving skills.

Even better, you may have…

Master’s degree in Business Administration or a related field.Experience in the subscription technology industry, automotive industry, or related fields.Familiarity with AI tools and automation technologies.Knowledge of OTA technologies and connected vehicle services.Experience with CRM systems and data analytics platforms.Understanding of global markets and international business operations.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:• Immediate medical, dental, vision and prescription drug coverage• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more• Vehicle discount program for employees and family members and management leases• Tuition assistance• Established and active employee resource groups• Paid time off for individual and team community service• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.
For more information on salary and benefits, click here: https://fordcareers.co/LL6NonHTHD

Visa sponsorship is NOT available for this position.
 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid   LI-JAR

 

What you'll do…

Lead the creation, management, and expansion of pilot programs focused on customer engagement initiatives and operational performance.Coordinate across all international operating teams to identify risk and opportunities to business performance in global markets.Prepare and present operational updates for leadership within the established reporting cadence.Oversee the prioritization and implementation of changes and improvements to the business unit’s operational Command Center.Track major operational issues, drive resolutions, and ensure follow-up actions are completed promptly.Manage the agenda for the business unit’s Operations & Finance meetings, including tracking major issues and facilitating resolutions and next steps.Coordinate the process of prioritizing, tracking, and developing new requests for the Subscription Services Platform.Manage user acceptance testing (UAT) requirements and timelines in partnership with Integrated Services Program Management Office and other development partners.Continuously seek to improve operational processes and streamline cross-team coordination for enhanced efficiency.