Operations Consultant (Operations Manager) 

This is a great role for a business professional with experience in supporting clients with a focus on operational strategy and execution.  

Why work for Audigy?

Everyone who works at Audigy has a direct impact on the company and the people we work with. Our mission is to help our members and their employees achieve their personal, professional, and financial goals through their business. Our passion is helping others realize their potential, and our success is achieved by helping others achieve a higher level of success. 

Culture 
We are looking for someone who is willing — nay, eager — to be an active participant in a professional and people-first culture. As a member of the Strategic Business Unit (SBU) team at Audigy, we’re looking for someone who demonstrates the traits and values we hold in high regard: Be a team player, embrace and overcome adversity, and always have a strategy and a plan. Someone with exceptional dedication to delivering to our clients (members) the best experience and highest-quality work. Someone who fosters and thrives in generous-spirited collaboration and teamwork. On this team — whether we succeed or learn how to do it better next time — we do it together.  

If you have a passion to be part of a team that is changing lives, apply now.

This is a hybrid position requiring work in-office a minimum of three days per week.

Pay range is $75,000–$85,000 per year (DOE), with a variable commission structure, a $75 monthly cell phone allowance, and the following benefits:

401(K) w/company matchParental/family leave w/transition-back-to-work benefitMedical/dental/visionHybrid work environmentDaycare Flexible Spending AccountPTO/paid holidaysFree gym membership to Cascade Athletic ClubEducation reimbursementHearing instrument benefitAnd more…

POSITION SUMMARY:

The Operations Manager is responsible for coaching small-business owners through evidence-based strategic business platforms while perpetuating growth in their businesses. By establishing a high level of trust and cultivating relationships, they execute business-development plans with account management and solutions-selling. The Operations Manager sets measurable goals for their team and members while ensuring Audigy’s brand image is maintained, preserved, and enhanced through new and existing members’ market shares.

PERFORMANCE OBJECTIVES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communicate, track, measure performance, and coach members and cross-functional teams (Strategic Business Unit, or SBU) to achieve targets and goalsUpdate data, coordinate with SBU partners as necessaryProvide consulting, coordination, and/or delivery of services related to professional development, human resources, IT, and business developmentCreate and deliver member-centered solutions through presentations, KPI analysis, and a consultative approachPrepare and execute organizational strategies, policies, and practices for members that take into consideration both short- and long-term goalsAct as project manager for members on various activitiesEstablish multiple-level contacts within members’ businesses by presenting to, consulting with, and cultivating relationships at all levelsWork collaboratively with SBU and Shared Services teamsConsult with SBU team, Operations Manager cohort, and SBU Regional Directors to expand membership communication tools that provide effective notice of the need for contingency plans and/or corrective action before a situation becomes reactiveResponsible for directly and indirectly interacting with SBU team and membership base to improve all systems and processes that drive the financial success of the members’ businessesResponsible for sending or ensuring call agendas, reports, and action plans before calls

EDUCATION & EXPERIENCE:

Bachelor’s degree in related field of study or equivalent work experience (required)3+ years’ experience in strategic planning and execution on an operational level (required)Experience working with and an understanding of financial modeling and budgeting (preferred)

COMPETENCIES:

Demonstrated strong analytical skills and strategic perspectiveExcellent customer-service orientation with strong verbal and written communication skills Strong organizational and time-management skills necessary, with a strong ability to thrive in a fast-paced environment with multiple tasks, deadlines, and priorities Basic to intermediate proficiency in Microsoft Office, including Outlook, Excel, and PowerPoint 

WORKING ENVIRONMENT:

Hybrid work environment (work in-office minimum three days per week required)Travel required – up to 25%Full-time position working Monday–Friday, 8am–5pm

PHYSICAL REQUIREMENTS and WORK DEMANDS:

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice.

Equal Opportunity Employer

Audigy helps its members, and their teams, realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View The EEO Is the Law poster and its supplement.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail PeopleCulture@audigy.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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