**Operations Consultant (Operations Manager)** This is a great role for a business professional with experience in supporting clients with a focus on operational strategy and execution. **Why work for Audigy?** Everyone who works at **Audigy** has a direct impact on the company and the people we work with. Our mission is to help our members and their employees achieve their personal, professional, and financial goals through their business. Our passion is helping others realize their potential, and our success is achieved by helping others achieve a higher level of success. **Culture** We are looking for someone who is willing — nay, eager — to be an active participant in a professional and people-first culture. As a member of the Strategic Business Unit (SBU) team at **Audigy** , we’re looking for someone who demonstrates the traits and values we hold in high regard: Be a team player, embrace and overcome adversity, and always have a strategy and a plan. Someone with exceptional dedication to delivering to our clients (members) the best experience and highest-quality work. Someone who fosters and thrives in generous-spirited collaboration and teamwork. On this team — whether we succeed or learn how to do it better next time — we do it together.  If you have a passion to be part of a team that is changing lives, apply now. **This is a hybrid position requiring work in-office a minimum of three days per week.** Pay range is $75,000–$85,000 per year (DOE), with a variable commission structure, a $75 monthly cell phone allowance, and the following benefits: + 401(K) w/company match + Parental/family leave w/transition-back-to-work benefit + Medical/dental/vision + Hybrid work environment + Daycare Flexible Spending Account + PTO/paid holidays + Free gym membership to Cascade Athletic Club + Education reimbursement + Hearing instrument benefit + And more… **POSITION SUMMARY:** The Operations Manager is responsible for coaching small-business owners through evidence-based strategic business platforms while perpetuating growth in their businesses. By establishing a high level of trust and cultivating relationships, they execute business-development plans with account management and solutions-selling. The Operations Manager sets measurable goals for their team and members while ensuring Audigy’s brand image is maintained, preserved, and enhanced through new and existing members’ market shares. **PERFORMANCE OBJECTIVES:** _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + Communicate, track, measure performance, and coach members and cross-functional teams (Strategic Business Unit, or SBU) to achieve targets and goals + Update data, coordinate with SBU partners as necessary + Provide consulting, coordination, and/or delivery of services related to professional development, human resources, IT, and business development + Create and deliver member-centered solutions through presentations, KPI analysis, and a consultative approach + Prepare and execute organizational strategies, policies, and practices for members that take into consideration both short- and long-term goals + Act as project manager for members on various activities + Establish multiple-level contacts within members’ businesses by presenting to, consulting with, and cultivating relationships at all levels + Work collaboratively with SBU and Shared Services teams + Consult with SBU team, Operations Manager cohort, and SBU Regional Directors to expand membership communication tools that provide effective notice of the need for contingency plans and/or corrective action before a situation becomes reactive + Responsible for directly and indirectly interacting with SBU team and membership base to improve all systems and processes that drive the financial success of the members’ businesses + Responsible for sending or ensuring call agendas, reports, and action plans before calls **EDUCATION & EXPERIENCE:** + Bachelor’s degree in related field of study or equivalent work experience (required) + 3+ years’ experience in strategic planning and execution on an operational level (required) + Experience working with and an understanding of financial modeling and budgeting _(preferred)_ **COMPETENCIES:** + Demonstrated strong analytical skills and strategic perspective + Excellent customer-service orientation with strong verbal and written communication skills + Strong organizational and time-management skills necessary, with a strong ability to thrive in a fast-paced environment with multiple tasks, deadlines, and priorities + Basic to intermediate proficiency in Microsoft Office, including Outlook, Excel, and PowerPoint **WORKING ENVIRONMENT:** + Hybrid work environment (work in-office minimum three days per week required) + Travel required – up to 25% + Full-time position working Monday–Friday, 8am–5pm **PHYSICAL REQUIREMENTS and WORK DEMANDS:** This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time. **_Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice._** **Equal Opportunity Employer** **Audigy** helps its members, and their teams, realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View The EEO Is the Law poster (https://www.dol.gov/agencies/ofccp/posters) and its supplement (https://www.dol.gov/agencies/ofccp/posters) . **Disability Accommodation** If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail PeopleCulture@audigy.com . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. \#LI-Audigy GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. **The GN-owned brands that are responsible for bringing these technologies to life:** + Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) + Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) + Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/) Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .