Job objectives and responsibilities

Accountable for delivery of an exceptional front of house experience for all internal and external guests visiting the corporate offices of a prestigious client within Central London.

 

 

Main duties

·         Accountable for the consistent service delivery for reception, client suite, events team, floor management team and bookings teams

·         Accountable for building positive client relationships

·         Responsible for the financial performance of service

·         Identifying and implementing any revenue improvement or cost saving measures

·         Maintain a good level of morale and discipline with employees through regular meetings and develop a keen awareness for employee welfare.

·         Responsible for facilitating and supporting development needs of team

·         Responsible for leading/mentoring others

·         Deal with performance management issues quickly and efficiently escalating it to HR and following the disciplinary process when appropriate.

·         Accountable for developing and full compliance to operational processes and procedures

·         Responsible for consistent QHSE compliance

·         Creating and maintain a training matrix

 

 

 

 

Person Specification

·         Proven track record in front of house operational management and customer experience roles

·         Ability to work their own initiative

·         Proactive, flexible approach and ability to problem solve

·         IOSH or other relevant QHSE qualification desirable

·         Expert knowledge of technology based products used in a corporate office environment

·         The ability to interact confidently with all levels of business and guests

·         Customer focused with the ability to build positive relationships

·         Excellent communication skills and exceptional attention to detail

·         Immaculate personal presentation endorsing the Signature ethos

·         Excellent time management and organisational skills