Transition Management

By implementing a structured approach, the operations manager oversees the seamless transition of personnel, processes, and technology from the client environment to the shared service model. This includes the completion of essential documents such as SLAs, Work Orders, and REPH overviews to ensure an efficient transition. The operations manager also facilitates skills calibration, talent assessment, and budget alignment with stakeholders, securing necessary approvals and establishing cost centers and program codes. Moreover, timely recruitment of qualified talent, along with the administration of training plans, assessments, and certifications, is vital for achieving a successful transition.

Change Management

The responsibilities of the operations manager include mitigating resistance to change and assessing potential impacts to enhance organizational readiness. Fostering executive sponsorship and ensuring alignment among leadership is essential for successful implementation. The operations manager must also develop effective communication plans and maintain structured channels for information dissemination. Additionally, identifying and addressing resistance at all levels is vital to minimize disruptions. Collecting data, analyzing feedback, and implementing corrective actions are integral to the development of robust change management strategies.

Performance Management

The operations manager plays a crucial role in performance management by overseeing the systematic process that enhances individual and team performance against established standards. This includes defining clear scopes of work, responsibilities, and deliverables while ensuring the effective use of relevant performance metrics and tools. The operations manager is responsible for periodic measurement and review of performance based on agreed KPOs and KPIs, implementing development interventions such as coaching, training, and performance improvement plans as necessary. Additionally, the manager facilitates a robust framework for rewards and recognition, fostering progression for top talent. This comprehensive approach strengthens stakeholder relationships by aligning organizational performance with the achievement of goals and delivery of value.

Talent Management

The roles and responsibilities of an operations manager in talent management encompass the strategic aspects of attracting, developing, and retaining employees. This involves overseeing the recruitment process to ensure the right hires, facilitating progression through training and skill enhancement, and implementing strategies to motivate and engage staff. The goal of the operations manager in talent management is to attract, develop, and retain key talents who can contribute to the overall success and growth of the organization

Risk Management

The operations manager plays a vital role in risk management by proactively identifying, assessing, and mitigating potential risks that could jeopardize the organization's objectives, assets, or reputation. The goal of the operations manager is to proactively address or prevent risks in business by minimizing the likelihood and impact of adverse events, ensuring the continuity of operations, and sustaining growth and revenue streams.

Business Continuity Management

The operations manager plays a crucial role in effective business continuity management (BCM), which is essential for maintaining uninterrupted vital operations, mitigating disruptions, and maintaining stakeholder confidence. This role ensures that the organization can continue to serve its customers and meet business objectives despite unforeseen events or challenges. The primary responsibility of the Operations Manager in BCM is to minimize the impact of incidents—such as natural disasters, cyber-attacks, or system failures—on the organization's capacity to deliver core products or services.

Efficiency and Budget Management

The operations manager plays a critical role in optimizing resource allocation and controlling expenditure, which significantly enhances organizational competitiveness. By implementing cost-effective practices, the operations manager ensures that funds are strategically allocated, waste is minimized, and profit margins are increased. This role involves streamlining operations, identifying areas for cost savings, and fostering an environment that supports innovation and adaptability to market changes. Ultimately, the operations manager is responsible for balancing resource efficiency with the quality of products and services, thereby contributing to the long-term sustainability and growth of the organization.

Qualifications:

Bachelor's degree in marketing, business administration, or related fieldMinimum of 3-5 years of experience in marketing operations or a related field, with at least 2 years in any supervisory position.Strong leadership skills with a proven track record building and motivating teams.Proactive, data-led, results oriented, and delivery focused, with the ability to balance multiple projects.Excellent stakeholder managementExcellent written/verbal communication and presentation skills and ability to effectively collaborate across all levels of the organization.Strong project management skills capable of managing multiple marketing operations and initiatives simultaneously.High attention to detail and a strong focus on quality assurance to ensure operation standards and best practices are being practice.Ability to manage varying team demands and personalities.Proficient in MS Office tools (especially MS Excel, PowerPoint, SharePoint) and has experience in working with CRM systems.Familiarity or knowledge in marketing automation software such as Hubspot, Marketo, or Pardot, and proficiency in CRM tools such as Salesforce is a plus.At least one year of B2B Marketing exposure/knowledge is a plus.Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 months

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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