Job Description The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals. Responsibilities * Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs. * Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business. * Other duties and projects, as assigned. * Work in a team setting to accomplish department goals. * Maintain a positive attitude in a highly intense environment. * Represent company at grievance, UCI, and WC hearings, as necessary. * Address issues involving customer relations and/or other ABF Service Centers. * Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors. * Enforce operations specific company policies and procedures, and continuously apply the quality process. * Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations. * Purchase office and dock supplies for the terminal. * Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager. * Ensure security, maintenance, and upkeep of terminal facility. * Make sales calls as operational support of sales team, as necessary. Requirements Education: * Bachelor's Degree, preferred Experience: * 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7. Computer Skills: * Proficient in Microsoft Office Suite. Additional Requirements: * Must be available to handle terminal issues 24/7. Competencies: * Decision Making and Critical Thinking * Initiative * Managing Multiple Priorities * Mentoring Others * Process Management * Service Center Operation and Maintenance * Transportation Safety Other Details Work Hours: * Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload. Compensation: * This is a salary position paid biweekly. * Variable compensation is included. About Us ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence. An Equal Opportunity Employer including Vet/Disability