At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

Under general direction, you will lead a team within an assigned team of the Enterprise Operations department. You will execute important priorities, achieve performance targets, and deliver a positive experience to both policyholders and producers. You will report to the Operations Director.

What you do:

• Build department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while building controls and managing risks.

• Promote a customer-centric environment within the team and build successful customer relationships. Demonstrate responsiveness by gathering input and feedback from customers. Implement process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.

• Maintain a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through an understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies. Partner with the Business Controls Office.

• Coordinate change projects within assigned group to support the evolving service strategy. Ensure change readiness of goals into the future.

• Coach team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicit employee feedback and build employee engagement action plans. Use workforce planning models to assess staff needs.

• Establish successful working relationship with peers, Operations leaders, partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.

What you bring:

• 2 or more years experience required: financial, insurance or operations; successful strategic leadership, business acumen, relationship and customer service skills

• Two year degree or equivalent work experience

• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.