SUMMARY

Support the execution of the Rating Career Domain Continuum (RCDC) Task Order under the Navy’s Learning Stack (LS) program, providing operational oversight for systems, release management, help desk support, and Tiered Service Delivery Model (TSDM) support.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead and coordinate RCDC system release activities across development, test, staging, and production environments. Work closely with technical, programmatic, and cybersecurity teams to maintain reliable operations across all RCDC environments. Define and manage the Release Management Lifecycle including scheduling, coordination, version control, and validation procedures. Direct Tier 1 and Tier 2 Help Desk staff, processes, and reporting mechanisms, ensuring alignment with customer SLAs and ITSM practices. Ensure release packages comply with configuration management (CM) and cybersecurity approval gates, and documentation is updated per contract requirements. Oversee daily operational health of systems; manage and escalate incident tickets, system alerts, and performance issues. Collaborate with Cybersecurity and DevSecOps teams to ensure patching, upgrades, and deployments are secure and traceable. Maintain accurate asset and license inventories in coordination with Government Property and CM staff. Prepare and submit operational and status updates in support of deliverables such as Monthly Status Report, Meeting Minutes, and Technical Reports. Participate in Integrated Product Teams (IPTs), In-Process Reviews (IPRs), and working groups to represent operations and support concerns. Author and contribute to knowledge management and help desk documentation repositories (e.g., SharePoint), ensuring alignment with the contract deliverables. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.