#### **About the Role:** At **Uber**, we don’t just move people—we create **magical experiences** that make every trip seamless, enjoyable, and memorable. The **Rider Team** is at the core of this mission, working to **grow our rider base** through **efficient acquisition strategies** while ensuring that users remain **highly engaged and loyal**. We advocate for **customer obsession**, ensuring that every interaction with Uber exceeds expectations. Our focus is on **deeply understanding our users**, identifying **pain points and opportunities**, and implementing **innovative strategies** to enhance the **rider experience** while driving sustainable growth. As part of **Uber’s Mexico Rider Team**, you will play a key role in **expanding our user base**, optimizing rider acquisition, and strengthening retention by delivering personalized, frictionless, and engaging experiences. You will collaborate with cross-functional teams to build and execute strategies that **increase rider engagement, improve trip quality, and unlock continuous growth**. ### **What You’ll Do:** **Grow & Retain the Rider Base:** Design and execute **user acquisition and retention strategies**, ensuring we bring in **new riders efficiently** while keeping existing users **highly engaged**. **Customer Experience & Journey Design:** Identify and enhance **key touchpoints** in the **rider journey**, ensuring **smooth, delightful, and hassle-free trips**. **Data-Driven Growth Strategies:** Leverage insights to **optimize acquisition funnels, track user behavior**, and implement **targeted engagement initiatives**. **Problem-Solving & Optimization:** Detect **experience gaps, ride performance challenges, and market opportunities**, turning insights into actionable improvements. **Strategic Thinking:** Develop and execute strategies that **enhance customer loyalty, drive repeat usage, and improve engagement**. **Stakeholder Collaboration:** Work cross-functionally with **Marketing, Growth, Regional Ops, Support Ops, and Product** to align initiatives and enhance the overall rider experience. **Project Management:** Lead and implement **customer engagement programs** that **increase trip frequency, reduce churn, and boost satisfaction**. **Product Expansion:** Support the **launch and scaling of rider-focused products**, ensuring **efficient adoption and long-term engagement**. ### **What you'll need:** - **Customer-Centric Mindset:** Passion for delivering **exceptional customer experiences** and building **long-term loyalty**. - **3+ Years of Experience:** Proven experience in **operations, business analytics, project management, finance, strategy, consulting, or customer experience.** - **Passion for Teamwork:** Strong collaboration skills to work with **cross-functional teams** and enhance rider interactions. - **Excellent Communication & Organization Skills:** Ability to influence stakeholders and drive alignment for **customer-first initiatives**. - **Strong Analytical & Problem-Solving Skills:** Ability to interpret **rider behavior and feedback**, translate findings into action plans, and **execute solutions.** - **Execution Speed & Attention to Detail:** Ability to **balance strategic vision with operational excellence**, ensuring we deliver **fast and high-impact improvements**. - **Adaptability & Agility:** Comfort working in a fast-paced environment with **rapidly changing priorities**. - **Data Proficiency:** Strong ability to **track KPIs, interpret insights**, and implement changes based on customer behavior. - **Language:** **Fluent in English & Spanish.** - **SQL Proficiency** – Basic ability to **extract insights from data** and translate them into meaningful customer strategies. ### **Preferred Qualifications** - **Experience in customer experience, growth marketing, or user retention strategies.** - **Background in user research, service design, or loyalty programs.** - **Passion for shaping rider journeys and optimizing real-world interactions.** We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).