**The opportunity** The Operations Metrics and Reporting Specialist will take the lead on the overall metrics and data management which may include budget and expenses in Operations. The role will be responsible in monitoring each Value Stream's performance against their target SLAs on a regular basis by using database tools and other software that are essential for data analysis and reports generation. The individual will act as an internal client interface for data gathering requirements and will ensure that the data development would result to valid and accurate output. The individual will help drive critical business decisions and provide data-driven insights and perspectives to existing processes in Operations by analyzing operations metrics, designing reports, and applying appropriate analytical methods from descriptive to predictive analytics. The individual will work closely with cross-functional stakeholders including Operations, Finance, Marketing, Information Technology, and other business units relevant to the delivery of the initiative. Responsibilities: + Responsible for the development and maintenance of reports and dashboards for Operations Metrics both for local and regional requirements. + Generate, collate, and provide meaningful analysis and reports used in decision-making and issue them out on a timely manner. + Identify gaps in the existing metrics and lead the review and recalibration in terms of logic, calculation, and automation. + Perform data analysis using digital competencies tools such as PowerBI and Microsoft Excel while ensuring alignment with data governance model. + Preparation of the monthly expense/financial and budget analysis for Operations. + Perform other functions as may be assigned. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + Bachelor's Degree in a numerate discipline e.g. Actuarial Science, Mathematics, Statistics, Engineering, Computer Science, Data Science, or similar courses + At least 5 years of work-related experience gained from an insurance or financial sector, or from digital performance analytics-related fields + Highly proficient in Microsoft Excel, PowerBI, and with sound knowledge of programming in SQL or other programming experience + Experience in reporting tools and methodologies is an advantage + Familiarity on operations metrics is an advantage + Immense attention to detail regarding all aspects of data management + Articulate, with excellent oral and written communication skills. Adaptable and is able to interact and build strong relationships with people from a diverse range of background + Fast learner with a willing attitude, with strong analytical skills and a passion for data + Self-starter with excellent organizational and time-management skills to meet project deliverables and tight deadlines **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi