+ Area of Interest: Patient Services + FTE/Hours per pay period: 1.0 + Department: Administration + Shift: Monday- Friday Days + Job ID: 167582 Overview Assist the Clinic Manager/Support Service with overseeing the day-to-day management of support functions in providing quality and cost-effective patient care. This position also spends 50% of the time working in direct patient contact . Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:     + Expect paid time off, parental leave, 401K matching and an employee recognition program . + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Clinical Excellence/Staff Development ·Assist w coordination of support operations and training of staff in good patient relations and office policies, procedures, and workflows. ·Establish effective mechanisms of communication with clinic staff, providers, patients and mgmt to foster an environment of openness, trust, teamwork and staff development. ·Assist with interviewing, hiring, orientation and training programs for new staff members. ·Participate in staff meetings. ·Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and TEAMS messages ·Monitor environmental conditions in order to secure protected health information. ·Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. ·Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. ·Perform other duties as requested by supervisor to facilitate the smooth and effective operations of the office. Patient Care ·Performs support duties as directed by the Supervisor. Qualifications Education: High School Diploma or equivalent AA in related field Experience: At least one year of office experience in busy health care environment. At least one year in lead position of support department in busy health care environment. License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: Other: Use of usual and customary equipment used to perform essential functions of the position.