The jobholder contributes to the growth and profitability of the Company by ensuring client relationship through an understanding of the project direction, impending changes and requirements as well as initiates supporting activities for the smooth and timely implementation of projects. He/She assists in the management of the day-to-day operations of the assigned project/s to achieve revenue targets.

Duties and Responsibilities

Ensures that excellent relationship with the client and interconnecting agencies are maintained and enhanced through regular communication and timely action on concerns; Assists in the timely acceptance and implementation of the new functionalities and/or new projects; Ensures that daily production reports of each respective agency and private entities in relation to the project are effectively monitored and that daily forecasted revenues are met; Assists in ensuring the timely collection of payments from existing projects and other initiatives are met; Assists the other Operations Officers in reviewing operating results, comparing with established objectives, and recommend appropriate measures to enhance outcome whether procedural in nature or system enhancements; Acts as a liaison between concerned departments, key project participants and clients; Assists in completing timely project status updates and reports to management, clients, and third-party contractors; Monitors the day-to-day operations of the assigned projects to ensure that the highest level of client satisfaction is met at all times; Assists in the preparation of revenue forecast, budget, plans, strategies, and requirements needed for assigned interconnectivity projects; Generates and prepares reports required; Attends and participates in regular meetings, conferences, and other pertinent events; and, Performs other job-related tasks that may be assigned by his/her superiors from time to time.