Our Client, a Banking company, is looking for an Operations Officer for their Mississauga, ON/Hybrid location. Responsibilities: + Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. + Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. + Reports to a Team Manager within the Team Structure. + Positively contribute to the overall customer experience and loyalty index in each interaction Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required + Create and/or recognize exceptional customer service through established programs + Ensure all required processing and enquiries are fulfilled meeting Service Level Goals. + Complete assigned tasks accurately & within established standards + Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines + Identify areas of risk and escalate as necessary. Requirements: + Operations experience + Attention to detail + Excellent computer skills + MS Office Suite exp + Business to business communications exp + Able to handle multiple work items at once + Client exp + Security library exp + Bilingual – French/English + Accounting exp + Real estate exp + Education: High school diploma Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.