Our Client, a Banking Company, is looking for Operations Officer II for their Markham, ON/hybrid location Responsibilities + Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings + Opens new commercial deposit accounts + Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority) + Opens additional accounts for existing customers via Letter Of Direction + Obtain/compile required supporting documentation + Follows AML, regulatory & legal compliance requirements Requirements + Ability to multi-task and work in a fast paced, high volume environment + Ensure Service Level Agreements are adhered to at all times + Ability to work efficiently to meet individual and team driven benchmarks + Be conscientious and detail oriented in order to mitigate any risk to the bank + Ability to review and understand complex legal documents + Demonstrate a sense of urgency and commitment to provide quality customer service + Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution + Strong oral and written communication skills are essential + Ability to work closely in a team environment + Understand and apply operating policies and procedures + Ability to take ownership of a situation + Ability to quickly learn new systems and applications + Customer service experience considered an asset + Fast-paced, multitasking, work well under pressure + Basic understanding of AML Compliance + Computer Savvy – MS Suites Excel: basic understanding + Typing speed min 60-65 wpm + Previous admin work/ previous Ops officer work – 2+ years + Strong oral and written communication skills + High school required. post-secondary would be an asset. 2+ years’ experience. + At Client , we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. + We are dedicated to building a workforce that reflects the diversity of our customers and community. Skills: + Previous administrative experience: 2 years + Strong Communication Skills + AML Business knowledge: 1 years + MS office: 2 years + Organized and Attention to Detail: Yes + Team Player: Yes + Time Management Skills: Yes + Banking experience: 1 years + Bilingual - French/English: Yes + C3 application knowledge: Yes Nice To Have: + Banking Experience/ Previous financial institution + Knowledge of Host applications and C3 considered an asset + Bilingual – French Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.