Our Client, a Banking company, is looking for an Operations Officer II for their Montréal, QC location. Responsibilities: + Maintenance team various tasks. Tasks that will support maintenance of a mortgage discharge. + Triaging solicitor request for mortgage statement + Data entry into the mortgage tool + Maintenance of security library + Collect interest owed payments + Applying payments to mortgages , closing those accounts, some manual accounting required + Transferring money from accounts, balancing the GL accounts. + Updating the systems. + Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. + Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure Customer: + Positively contribute to the overall customer experience and loyalty index in each interaction + Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required + Create and/or recognize exceptional customer service through established programs + Ensure all required processing and enquiries are fulfilled meeting Service Level Goals + E4Provide subject matter expertise for internal and external partners within defined area Shareholder: + Complete assigned tasks accurately & within established standards + Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines + Identify areas of risk and escalate as necessary + Be knowledgeable and comply with Bank Codes of Conduct + Identify, suggest and actively participate in process improvements + Understand and apply bank/service centre operating policies and procedures + Demonstrate flexibility by adapting to change within business area and unit + Adopt new process and technology improvements + Ensure necessary due diligence is taken to support the accuracy of all transactions Requirements: + Bilingual + Outlook + Being able to troubleshoot + Data Entry – 2 years + Attention to details + Accuracy + Banking/FI/Bookkeeping experience + Strong communication both verbal, written in both languages + Customer Service experience + Meet SLA’s + Reliable + Team player + Real estate background + Legal background/law students + Education: Post Secondary Diploma/Degree + Ability to adhere to strict deadlines and handle high volumes of work + Excellent quantitative and analytical skills + Excellent organizational and time management skills + Ability to work independently, as well as part of a team + Self-motivated and goal-oriented + Ability to adapt to changing policies and procedures + Attention to detail is crucial. + Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans) + Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs. + Knowledge of Global and WSS platforms would be an asset. + 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)" Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.