About the role:

We are seeking a detail-oriented and analytical Operational Analyst to join our dynamic E Trade Operations Team in Madrid. The ideal candidate will play a crucial role in optimizing business operations by evaluating and re-engineering processes, conducting in-depth data analysis into systems performance, drive in depths reviews of data from our dashboards resulting in system and process improvements, and developing actionable insights to enhance operational efficiency and improve overall business performance.

Responsibilities:

Define and analyse operational objectives by studying business functions, gathering relevant data, and evaluating output requirements and formats. Analyse and investigate system and performance data to identify opportunities for improvement in technology or processes Assist in building and tracking process control steps aimed at preventing data errors Investigate and analyse broker behaviour on client facing platforms. Develop workflow charts and diagrams to visualize and enhance business processes, assessing user needs and system requirements effectively. Conduct comprehensive research on financial, product, market, and operational trends to support strategic planning and decision-making processes. Collaborate with cross-functional teams to provide training and ongoing support for end-users, ensuring they can efficiently utilize operational tools and processes. Identify potential risks and opportunities within business operations, communicating findings and recommendations to management for timely action. Respond to operational issues and support ticketing systems, investigating and resolving issues while documenting solutions for future reference. Deliver actionable insights and recommendations for process improvements, creating and measuring the effectiveness of implementation plans. Work closely with internal teams to ensure alignment with strategic objectives, maintaining consistency in operational practices across the organization. Utilize sound testing methodologies and analytical principles to drive operational excellence and support continuous improvement initiatives.

What we offer in return:

30+ days of vacation a year 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Medical insurance Life and accident insurance Meal allowance Pension plan Stock Purchase plan  Flexible compensation scheme Gympass  Employee assistance program Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Requirements:

Bachelor’s degree in business, Economics, Finance, or a related field.Minimum of 3 years of experience as a Business Analyst or in a similar role.Advanced level in English(C1)Good level in Spanish and other European languages like French, Dutch, German is a strong plus. Previous insurance experience is a strong plus. Strong abilities in conducting research, data analysis, and complex problem solving.Excellent collaborator and strong interpersonal skills.High proficiency in Microsoft Office, particularly Excel and PowerPoint.Experience with data analysis tools and methodologies.Exceptional communication and presentation skills.