At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
The key responsibility of this role is on general insurance (GI) operations governance that covers regulatory and compliance management in ensuring adherence to the regulatory requirements. Being in the Technology and Operations department, this individual will contribute to the operationalization of operations excellence initiatives in crafting a compelling user experience for our agents and customers within the boundary of the governance framework and culture.AIA, a leading company in the insurance industry, is searching for an individual who demonstrates a commitment to making a positive impact and contributing to a more sustainable future. Join their team as an Operations & Outsourcing Governance Specialist.
In this role, you will be a key member of the Technology and Operations department, responsible for ensuring flawless operations and efficient outsourcing governance. By successfully implementing and overseeing governance frameworks, you will play a vital role in driving the company's ambition of helping a billion people live Healthier, Longer, Better Lives.
Your main responsibilities will include:
General Insurance (GI) Operations Governance and Regulatory/ Compliance Management
Develop, implement and maintain a cohesive operations governance framework for the GI business to ensure compliance to internal policies/ standards and regulatory requirements such as ‘Anti-Money Laundering (AML)/ Countering Financing of Terrorism (CFT)/ Countering Proliferation Financing (CPF) and Targeted Financial Sanctions (TFS) for Financial Institutions (FIs)’, ‘Phased Liberalisation of Motor and Fire Tariffs’, ‘PDPA’, ‘Claims Settlement Practices’, etc.Conduct analysis to identify gaps according to the regulatory policies and coordinate the execution of the action plans in closing the gaps followed by effective continuous monitoring.Collaborate with risk, compliance and the relevant outsourced governance teams to maintain adequate and effective first line of defense for governance and compliance programs.Stay informed about evolving regulatory requirements, emerging trends, technologies, and best practices in GI operations governance and drive continuous improvement initiatives accordingly.Operations and Outsourcing Support
Support the operations and outsourcing activities including managing regular service level review meetings, reports generation and participate in quality assurance exercise in ensuring satisfactory delivery by outsource parties.Communicate material changes to internal policies/ standards and regulatory requirements to stakeholders.Facilitate risk evaluations and exception handling to deviations from the policies, standards and regulatory requirements.Work with stakeholders from the outsourced functions to support the outsourcing governance requirements including generation of documentations & regular reports, identifying internal control gaps and initiate remediation plans.Projects/ Initiatives Management and Continuous Operations Process Improvement
Lead all aspects of the implementation of assigned projects/ initiatives in ensuring delivery according to the agreed scope & timeline.Track and supervise key project metrics with regular status report update.Manage incident escalation and dispute resolution to ensure control deviations are identified and mitigated according to the agreed service level.Identify opportunities for process improvements to achieve better operations efficiency and improve customer experience.Other Responsibilities
Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.Understands the direction of the business units, identifies opportunities and makes recommendations to support the assigned functional units’ desired future state.Maintains awareness of changes on organization strategy, goals and processes at business units and service providers.Develop clear and concise communications with respect to issues, problems, and change management as needed.Demonstrate effective communication with colleagues and service partners including producing reports, writing minutes of meetings, preparing, organising and delivering presentations using appropriate tools and techniques.To succeed in this role, you will need:
Bachelor's degree from any related field from a recognized university, or equivalent experience.At least 5 years of experience in operations management and outsourcing governance within the compliance/ governance field. Prior experience in the General Insurance industry will be helpful.Familiar with the relevant regulatory requirements such as ‘AML/CFT/CPF and TFS for Fis’, ‘Phased Liberalisation of Motor and Fire Tariffs’, ‘Claims Settlement Practices’.Strong analytical and problem-solving skills.Proficient in fostering positive relationships and conveying information effectively.High level of integrity and takes ownership and accountability of results.Strong adaptability to thrive in a fast-paced, dynamic environment.If you are ambitious, self-motivated, and passionate about making a difference, this is the perfect opportunity for you. Join AIA in Malaysia and be part of a world-class team that is dedicated to transforming lives for the better.
Joining AIA means joining a company that is dedicated to making a difference. We are committed to building a healthier, more sustainable future for our customers and the community. As an equal opportunity employer, we encourage diversity and inclusion in our workforce. We provide reasonable accommodations and adjustments for applicants who require them throughout the application process and employment journey.
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Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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