Manage a wide range of back-office processes related to the operational activities for credit, debit and prepaid cards like:

o   Follow up on service requests from channels and outsourcers in order to solve customers’ issues

o   Analyze and manage transactions declined and ensure solution providing data to reconcile the position

o   Analyze and manage operational activities with international circuit schemes (Visa/Mastercard)

o   Monitoring cards flows ensuring the correctness of dally activity

·       Address ongoing customer complaints concerning billing or service rendered

·       Execute controls in order to be compliant with the regulatory and market environment and credit policy

·       Monitor Key Risk Indicators

·       Execute controls on outsourcers’ performance for those suppliers involved in the cards activities (mainly processors/issuers)